Articles by Jim Marous

Jim Marous is a financial industry strategist, co-publisher of The Financial Brand, and one of the top 5 most influential people in banking.

As workers begin to return to offices, banking has a rare opportunity to retrain and reskill for a digital

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on

Financial institutions must move from product-centric thinking to customer-centric thinking to improve the entire customer

Financial institutions must rebuild organizational structures and internal processes to enhance the customer

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and

To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile

Banks and credit unions face an inescapable challenge to keep pace with the changes in the payments

Making it happen requires AI-powered capabilities using both internal and external data, augmented by a modern digital marketing

Innovation in banking is required to respond to customer needs and competitive changes faster and with greater

The rise of digital challengers drives a rethinking of outdated business models and a new perspective on how to make a bank

Migration to the cloud allows banks to improve the customer experience, reduce costs, mitigate risks, and increase business

More than ever, banks need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G

As financial institutions seek increased scale to achieve digital transformation, the real need is for digital

Many banks need to improve the digital savviness of their leadership team to be prepared for an increasingly competitive banking

First-party internal data can help banks and credit unions differentiate their brands and multiply their

Monitoring fintech investments by venture capital firms and traditional banks provides perspective on competitive and strategic

Can traditional banks keep pace with a payments ecosystem where innovation balances speed and

Chief Digital Officer Dominic Venturo details how U.S. Bank stays ahead of rapidly changing digital technology and consumer

As the need for digital banking transformation increases, the bidding for talent escalates across the

Fintechs are using data, AI and personalization to show people they can reduce financial stress much better than traditional

In the absence of better processes banks and credit unions are actually losing two accounts for every one that they

Jay Baer says banking industry is falling short on opportunities to improve digital