Mobile Banking Usage to Double
As mobile banking usage increases exponentially, banks must respond by offering value-added services in conjunction with enhanced security.
Articles by Jim Marous
How Banking Can Survive Digital Disruption
There’s almost no time to adapt to digital disruptions in banking today. Bold strategies are the only way to respond.
The 10-Step Digital Customer Service Manifesto
The digital customer service manifesto provides the foundation for an improved customer experience in the future.
8 Trends for Banks to Improve Digital Customer Retention
Eight trends around customer attitudes, expectations and behaviors are directing the future of digital banking.
Is the Banking Industry Living on Borrowed Time?
Are banks and credit unions prepared to compete with the increasing threat from digital financial start-ups?
Top 10 Fintech Interviews
Here are a few of the biggest fintech interviews with some of the most influential leaders in banking as heard on Breaking Banks.
6 Ways Companies Fail at Digital Customer Service
In the move to beome a digital organization, some firms have difficulty replicating the 1:1 service customers once enjoyed.
Top 5 Ways to Improve Onboarding New Customers
Research shows how new customer onboarding can improve customer satisfaction, retention, sales and revenue.
Robots and AI Invade Banking
Robots and artificial intelligence (AI) have the potential to reduce costs, process insight and improve the consumer experience.
More Americans Making Mobile Banking a Part of Daily Life
Mobile and online banking is becoming a ubiquitous part of daily life – done at work, at the store and even on a date.
Top 10 Email Marketing Strategies for Banks
Here are the strategies that make email the most powerful digital multichannel strategy for financial marketers.
Guide to Multichannel Marketing
The Guide to Multichannel Marketing provides strategies and tactics used by financial marketers to drive acquisition, cross-sales & loyalty.
5 Ways Mint.com Is Stealing Your Customers
A partnership with Mint.com can be damaging to a financial institution's long-term health and here is why.
10 Branches Designed To Wow The Digital Banking Consumer
A collection of some of the most exciting international "branch of the future" concept designs in banking.
When Will Mobile Payments Reach Tipping Point?
Increasing mobile payment acceptance will require a better value proposition and understanding of security benefits.
Use Buyer Personas to Define Digital Banking Consumers
Banks and credit unions must better understand the unique behaviors and attitudes of today's digital consumer.
Banking Industry Not Meeting Basic Consumer Expectations
While financial institutions continue to improve their digital access, the trust factor still weighs negatively on customer satisfaction.
Moven App Encourages Savings, Eliminates Product Silos
Moven's new mobile banking app encourages savings and provides emergency funds with real-time contextual insight.
Personalized Lending For The Digital Consumer
LoanEngine combines traditional credit scoring with product needs analysis to create personalized loan offers using multiple channels.
The Great Digital Banking Debate
As the discussion around the definition of digital banking continues, two industry leaders debate the best structure for the digital 'bank of the future'.
Has Mobile Banking Usage Reached A Plateau?
Mobile banking usage is increasing primarily due to the increased penetration of smartphones. Is this growth about to stall?
Differentiation in Banking Requires Better Data Insights
Big data can create differentiation and business value by providing real-time insights on current and prospective customers.