Reducing points of contact during payment must be a top priority for financial institutions, and 'host card emulation' can ease the way.
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Most Recent Articles
Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.
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'Embedded banking,' 'buy now, pay later' and a new role for Venmo are among the developments banks and credit unions can't afford to ignore.
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A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes.
Mandatory vaccination is the big one, but a host of other issues makes it crucial for banks and credit unions to proactively prepare.
Converts to digital channels often switched because they had to but reducing friction will make them happier to keep their finances online.
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Chatbots may one day dominate CX, but for now these centers are essential for both sales and service as branch interactions trend lower.
Blending tech from video and group chat to chatbots can bridge the gap between routine conversations and more sensitive financial inquiries.
While closing branches in the wake of COVID and digital transformation accelerates, successful institutions still tailor plans to markets.
Banking by appointment went from novelty to necessity during the pandemic. Its impact extends beyond safety to new account growth and more.
Calls grow for regulation of fintech-driven POS lending, but for some banks, a credit card variation could be at least a good defensive play.
Finding the ideal mix of automation, experimentation, analytics and personalization dictates success or failure in the competitive struggle.
With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.
Four steps could help make online and mobile sales easier for consumers and businesses and not dependent on branches.
Digital experience gaps are causing banks and credit unions to lose ground. They can regain it by a singular focus on customer centricity.
Just about had it with COVID and the rest of 2020's legacy? Refresh yourself with one of the things about social media that most people like.
While consumers were pleased by the response of banking to the COVID crisis, digital expectations are rising as trust in banking is decreasing.
Amid COVID, recession and industry transition, Democrat priorities like fair-lending and inclusion step up as fintech issues loom larger.
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Coming credit crisis will test ability of banks and credit unions to treat troubled borrowers fairly while recovering funds. New AI can help.
Data confirms one idea about mobile/web product expectations but refutes two others relating to personalization and willingness to pay.
To provide improved customer experiences and lower costs of delivery, financial institutions must hike investment in advanced technology.
McKinsey lays out key strategies to help not only with upcoming credit problems but fundamental transformations now urgently required.
Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches.