New FirstBank branch model features teller pods
FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by WaMu (shown at right – click on image to enlarge). When customers enter the bank, they will be greeted by a bank employee […]
First Atlantic Branches Feature Video Tellers, Teller ‘Pods’
John Culp, CEO of First Atlantic Credit Union, complained that his financial institution suffered from “a physical image that was like that of a classic bank branch, with teller lines and big walls separating us from the customers.” Enter Kenneth Gruskin, president of Gruskin Group, an architectural firm, who has reworked five of First Atlantic’s […]
Retail Banks Branch Out With Video Technology, Bold Colors — and Few Tellers
Here's how seven community banks and credit unions are modernizing their branch networks with crucial — and sexy — technology.
Credit Union Branch Concept Features Café and Dialogue Pods
With the christening of its latest branch, Augusta Metro Credit Union, introduced a new retail prototype boasting a more open and spacious floor plans and a wide range of the latest features. Four paired teller pods, something Augusta Metro calls “dialogue banking” pods, have replaced the traditional row of tellers. Instead, customers are met by […]
Why ITMs Fail (And How To Make Them Successful)
Banking executives hear a lot about Apple stores as a model for future branches. But what makes one modernized branch more successful than another?
The Changing Retail Banking Tech Stack: Key Insights for 2023
More than 300 bankers weighed in on branch technology and service trends covering ITMs, tablets, cash recyclers and use of universal bankers.
Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff
To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice.
Why Bank Transformation Should Be ‘Digital First’ Not ‘Digital Only’
The role of bank branches and call centers is evolving but neither is going away despite pandemic momentum.
Universal Bankers 2.0: Taking It To The Next Level
Universal bankers are one of the hottest trends in the financial industry. Here's how to realize their full potential.
Banks and Credit Unions Still Love Branches (And Here’s Why)
Here's what executives and experts in the banking industry have to say about branches, digital channels, and the relationship between them.
Retail Banking Branch Design Showcase – Over 75+ Photos
Check out this huge collection with over 75+ photos of 14 different branch projects from across the globe — ideas and inspiration for your next project.
Retail Banking Branch Design Showcase – Fall 2016
Check out this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world.
Branch Investment Is Part of a Strong Digital Banking Strategy
It takes an investment in both digital and physical channels to serve the multichannel consumer that banks and credit unions need to reach.
Retail Banking Branch Design Showcase – Spring 2016
Here is a massive gallery with 50+ photos of branch concepts from around the world — ideas and inspiration that will shape your branch experience.
Four Essential Strategies for Branch Banking Survival
Today's bank branch is outdated and inefficient. To succeed, a rethinking of the foundation of branch delivery needs to take place.
Bank’s New Branch Design Is ‘Just Better’
A community bank with a 180-year history isn't where experiments in the future of branch design would normally fly. But take a look.
BMO Tests Nanobranch Strategy With Studio-Sized Store
BMO's ‘studio branch’ measures less than 900 square feet. One question remains: How tiny can these nanobranches get?
Branch Showcase: 12 Concept Designs From Around The World
A collection of retail branch concepts, nearly 100 photos of a dozen different projects spanning 11 different countries. A must see!
Emerging Technologies In Retail Banking: The Long Road Ahead
Retail bankers underestimate the tech changes needed to thrive in a digital age and are ill prepared for what lies ahead.
Branch Banking In A Multichannel World
Branches aren’t dead, they’re just different. Celent argues that branches will remain both relevant and strategically important.
Sunova’s ‘Bank Brighter’ Brand and Big D.O.G.
In 2008, one of Canada’s larger credit unions, South Interlake in Manitoba, decided to change names and become Sunova. Why?
Credit Union Identity Makeover Includes Logo, Branch
The old logo is dated and looks very official, like a notary’s seal. The new, contemporary logo draws off shapes found in the building. Auburn University FCU’s latest branch and new headquarters shuns traditional teller lines by opting for what they call a “dialogue delivery format,” in which members and member service representatives work closely […]
