FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by WaMu (shown at right – click on image to enlarge). When customers enter the bank, they will be greeted by a bank employee […]
John Culp, CEO of First Atlantic Credit Union, complained that his financial institution suffered from “a physical image that was like that of a classic bank branch, with teller lines and big walls separating us from the customers.” Enter Kenneth Gruskin, president of Gruskin Group, an architectural firm, who has reworked five of First Atlantic’s […]
With the christening of its latest branch, Augusta Metro Credit Union, introduced a new retail prototype boasting a more open and spacious floor plans and a wide range of the latest features. Four paired teller pods, something Augusta Metro calls “dialogue banking” pods, have replaced the traditional row of tellers. Instead, customers are met by […]
Banking executives hear a lot about Apple stores as a model for future branches. But what makes one modernized branch more successful than another?
More than 300 bankers weighed in on branch technology and service trends covering ITMs, tablets, cash recyclers and use of universal bankers.
To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice.
The role of bank branches and call centers is evolving but neither is going away despite pandemic momentum.
Universal bankers are one of the hottest trends in the financial industry. Here's how to realize their full potential.
Here's what executives and experts in the banking industry have to say about branches, digital channels, and the relationship between them.
Check out this huge collection with over 75+ photos of 14 different branch projects from across the globe — ideas and inspiration for your next project.
Check out this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world.
It takes an investment in both digital and physical channels to serve the multichannel consumer that banks and credit unions need to reach.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
Here is a massive gallery with 50+ photos of branch concepts from around the world — ideas and inspiration that will shape your branch experience.
Today's bank branch is outdated and inefficient. To succeed, a rethinking of the foundation of branch delivery needs to take place.
A community bank with a 180-year history isn't where experiments in the future of branch design would normally fly. But take a look.
BMO's ‘studio branch’ measures less than 900 square feet. One question remains: How tiny can these nanobranches get?
A collection of retail branch concepts, nearly 100 photos of a dozen different projects spanning 11 different countries. A must see!
Retail bankers underestimate the tech changes needed to thrive in a digital age and are ill prepared for what lies ahead.
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In 2008, one of Canada’s larger credit unions, South Interlake in Manitoba, decided to change names and become Sunova. Why?
The old logo is dated and looks very official, like a notary’s seal. The new, contemporary logo draws off shapes found in the building. Auburn University FCU’s latest branch and new headquarters shuns traditional teller lines by opting for what they call a “dialogue delivery format,” in which members and member service representatives work closely […]
Teller transactions at Erie General Electric FCU’s newest branch will be conducted “at ‘teller pods,’ where members and employees can communicate openly without the barrier of a counter,” according to the CU Times. Other branch features: Two stories 18,000 square feet Flat screen TVs Electronic sign-in pad Full children’s play area with video game systems […]
Explore a three-month view of consumer transactions and trends during the 2023 holiday spending season, including BNPL activity and mobile wallet purchase performance.