No longer optional for traditional financial institutions, modern digital lending is a survival requirement in world of enhanced expectations.
Banks and credit unions must promote value, not rates, and beef up digital offerings that increasingly should look like Qapital and Chime.
'Internet of Things' has been hyped for years, but advances at Amazon and elsewhere have turned a catchall term into a serious threat.
Role of firms like Kabbage and Intuit in Paycheck Protection Program stomped on the gas of small firms' rising expectations.
Age may no longer be the most important shaper of marketing decisions. 'Millennials,' 'Gen Z,' et al may be secondary to pandemic factors.
Embracing a new fintech partner or rolling out the 'next big thing' will lead to a marketing disaster if two essential steps are omitted. Read Article
Customer experience is more than a great mobile app. Your digital banking must be very good, but great relationships are what you want. Read Article
COVID-19 forced financial institutions and consumers to adopt contactless banking in a hurry. Here's how to keep it going smoothly. Read Article
Open banking and open APIs provide opportunities to serve new markets and build partnerships for new revenue opportunities. Read Article
Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person. Read Article
People pay to shop Amazon Prime and Costco. Maybe bank service charges wouldn't irk them so much if they clearly felt they were being served. Read Article
Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more. Read Article
America sought a digital port in a viral storm and found it in digital banking and fintech apps. Now it wants better CX and antifraud help. Read Article
The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech. Read Article
From COVID-19 to tech giants, consumers' expectations for digital experiences keep ramping up. How should issuers respond? Read Article
Why brand marketing still matters, as does customer lifetime value, even while data increasingly dominates bank and credit union ad choices. Read Article
Safely shrinking for efficiency and cost control means paying as much attention when you dismantle the system as you did when building it. Read Article
If you're still handling business customers on a retail platform, these clients may soon bolt for specialized fintech or big bank offerings. Read Article
An important component of digital banking transformation is the ability to provide credit across digital platforms seamlessly and on demand. Read Article
It's both a payment and lending challenge — banks must match fintechs' point of sale 'buy now, pay later' service or they'll lose share. Read Article
Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products. Read Article
Citigroup's President Jane Fraser, in a much-expected promotion, to succeed Michael Corbat as CEO in February 2021. Here's how she got there. Read Article
New twist on what a bank is blends concepts of deposits with spendable Treasury bills and Netflix-style pricing. It's just square 1 for Jiko. Read Article