Advanta Forces Avanta to Become ‘Altana’

Bank trademark trumps credit union

The erstwhile Laurel Federal Credit Union is being forced to spend more than $80,000 changing names — again — five years after becoming Avanta FCU. Last year, Advanta Bank in Utah, enforced its federally-registered trademark on the word “Advanta” by giving the Montana-based credit union one year to change names or face a lawsuit.

“We thought we’d done due diligence before, but the attorney said it is close enough and you won’t win,” said Tracy DuFresne, VP of HR and Marketing for the credit union, in an interview.

Advanta Bancorp has held a federal trademark on Advanta since 1987.

The shift to Altana becomes official on July 1. The credit union says the bulk of the $80,000 cost will be spent changing the signs inside- and out on its seven branch locations.

Key Question: What about lawyers’ fees? And five years after becoming Avanta, won’t everything need to be replaced — debit cards, credit cards, business cards, forms, brochures, website, merchandising, etc.? Doesn’t that sound more expensive than $80,000?

Indeed a name change is no small undertaking. “It’s massive. We have different people in different areas taking care of this,” credit union CEO Rhonda Diefenderfer told the Billings Gazette.

The credit union received permission from the state and the NCUA to switch from Laurel FCU to Avanta back in July 2004.

Reality Check: Just because the NCUA or your state’s financial division says it’s okay to use a name doesn’t mean you won’t get sued. Their evaluation of a name includes only a limited and superficial look at similarities with competitors.

Oddly, an AP article on the story mischaracterizes the situation as a “patent dispute.” Patents, while issued from the same federal agency as trademarks, protect processes and inventions, not brand assets. This is purely a trademark issue, and patent law doesn’t have any bearing on the case.

“My advice is to work with a professional patent attorney.”
— Rhonda Diefenderfer,

No fewer than five different stories on the snafu appeared in the mainstream media following the credit union’s announcement at its annual meeting last weekend. Despite all the coverage in the last week, there was no message, update or press release regarding the name change on the credit union’s website.

Avanta – V + L = Altana

Presumably, the credit union chose Altana because it was the name that was legally available that most resembled the Avanta name. The new name is what’s known as a neological- or “coined name,” and has no literal meaning.

“Out of more than 300 names, we gave 90 to the attorney,” said Rhonda Diefenderfer, president of the credit union. “Maybe four names survived in her formal search process.”

Key Questions:

  • How will members react to a second name change in five years?
  • Will people feel the board and management bungled the first go-around, or will they feel a big, bad bank from Utah needlessly picked on a small Montana credit union?
  • What will members think of a coined name that (somewhat subjectively) looks like a misspelling of Atlanta?

The credit union has applied for a federal trademark for its new name.

There is another Altana, a chemicals and coatings company in Germany, but they don’t represent any threat to the Montana-based credit union. and were both registered the 10th of June. They currently point to they credit union’s website at

Altana FCU has over 22,000 members and around $200 million in assets.

Key Takeaway: It’s almost impossible to find a real word that isn’t already trademarked in the financial industry. Coined- and unconventional names are the safest path. Not only are you more likely to end up with a unique, differentiated name, you will likely dodge a mountain of legal nightmares. Unfortunately in the case of Avanta, the coined name they picked was too close to something that was already trademarked.

Bottom Line:

  • This is the most expensive branding mistake financial institutions make. And they make it over and over and over and over and over and over.
  • Learn how to look up trademarks at the USPTO. It’s easy.
  • As Diefenderfer puts it, “My advice is to work with a professional attorney.” There is no substitute.

Jeffry PilcherDon't miss The Financial Brand Forum 2019, the biggest and fastest-growing annual conference for senior-level executives in the banking industry. Join 2,000+ of the best and brightest in banking April 15-17, 2019 at Caesars Palace in Las Vegas. Banks and credit unions that register now $1,105.00 and pay nothing until next year!

This article was originally published on June 15, 2009. All content © 2018 by The Financial Brand and may not be reproduced by any means without permission.


  1. Hmm, think these guys will have a similar problem?

  2. See the comments below the article you linked to. Someone raised the same point last week.

  3. Good advice. Use a lawyer. Use a lawyer.

    BTW, your “step-by-step” link after you follow the link “Learn how to look up trademarks at the USPTO” is broken. I bet a lot of nervous people would like to read it.


  4. How about keeping the name Laurel? I would love to know why they switched from that in the first place. Sounds lovely – benign – and probably had some meaning.

  5. altana has Lied to us from Day 1. Advised us to refinance for one year, at end of year they would rewrite for a better interest rate. Year came, they denied refinance and repossesed the vehicles (2) Demanded 25,000. Well, they sold vehicles and did NOT credit the account. (illegal) We are in contact with attorney for our safety. This FCU in peticular is Evil. Do not become a member, do not waste your time as you can see from above they all have their heads up their asses. Cant even get a name right, with all the bailouts on banks you would think the common banker today would be a little more honest. If you require details about my story or you have a similar one, please contact me Join our suit. Rhonda Diefenderfer, chief executive and president of Avanta now wants a meet to discuss the issue, said she would make it right by just crediting the account. If this was a common man and not a bank, I say someone would be sued.

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