How To (Legally) Break Your Cell Phone Contract

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Are you stuck in a 2-year cell phone contract? Want to get out of that contract so you can go get yourself an iPhone? Well, listen up, because I’m going to tell you how to get out of your existing contract — legally. Here’s what you do:

  1. Get out your bill and find the customer service number. Better yet, go to Bringo, which will not only give you a phone number that connects directly to a real live customer service rep, but it will actually call the number for you, and call you back when you’re in the queue.
  2. When you get connected, politely dispute your bill. No need to get angry, no need to curse.
  3. After getting nowhere with the rep, he or she will say “is there anything else I can help you with?” Say yes, and start asking irrelevant questions about your account. Whatever you do, keep the rep on the phone as long as possible.
  4. Repeat steps 1-3 every day for the next 30-45 days.

This should give your provider’s CRM apps the opportunity to identify you as an undesirable, unprofitable customer. And then maybe you, too, can be like the lucky 1000 Sprint customers who were released from their contracts.

No guarantee that your provider will eliminate your account balance, however.

For a slightly more serious discussion on firing customers see Adelino’s post or this post on the Epsilon site.

Technorati Tags: Marketing, Sprint, Bringo

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