Archive for Westpac
Branch Showcase: 12 Concept Designs From Around The World
A massive collection of fascinating retail branch concepts -- nearly 100 photos of a dozen different projects spanning 11 different countries in 6 continents. A must see!
10 Great Tablet Banking Features Enhancing The Customer Experience
Banks are rolling out iPad banking functionality incorporating many aspects of the branch experience that were previously unavailable in the mobile channel.
Significant Others: Targeting Gays And Lesbians In The Banking Sector
As societal attitudes towards the LGBT community have evolved, so too have financial marketers’ approach to this lucrative target market. What are banks doing and why?
Engineering The Right Branch Experience
Instead of trying to build the "branch of the future" or craft some failed "retail" strategy with "stores," hear what branch channel expert David Cavell thinks banks should do instead.
World’s 50 Safest Banks Include Few From U.S.
According to a study from Global Finance magazine, European banks are significantly safer than their American peers. Only five U.S. banks made the list.
In Brief: Big Data, Branch Strategies, Social Banking
Banks know everything about customers, but swiftly forget all of it… What's the future of branches… Is social banking on the way? Plus 29 more headlines.
In Brief: Goodbye ING Direct | Hello Onboarding | Delivery Channels
Popular ING Direct brand to disappear… Does your organization have an onboarding program? …13 stories about delivery channels …plus 27 more headlines in financial branding.
The Melbourne Identity Problem: Big Bank Mimics City’s Image As It Resurrects Local Brand
A big Australian bank tries fixing its mistake by resurrecting an old regional brand it took over -- and retired -- just a few years ago. The new look resembles the City of Melbourne’s brand.
Best of The Web: Bigger Budgets | Branches vs. eChannels | Mobile Apps
Bank's ups budget 51% and gets results… Cultivating innovation… Avoiding channel myopia… iPad app takes deposits… Plus 22 more stories.
Bank’s Massive Guerilla ‘Break-Up’ Campaign Mocks Competitors
NAB punks its competitors with everything from Twitter stunts to banners strung from helicopters.
In Brief: Cross-Selling | Branch Critique | SMS Unhappy
Wells Fargo hits 5.7 products/household in 7 years… Angry retail expert blisters Citi and their new branch prototype… Text “unhappy” and get a call from bank's 'Happy Room'… Plus 24 more stories.
What Can Financial Institutions Really Expect from Twitter?
Best and worst case scenarios for the number of followers, broken down by assets and customers.
Creative Showcase: Gay Controversy | VW Bus & Zamboni | QR Codes
Bank struggles with gay stereotype. • Advertising "vehicles" drive awareness. • A total of 18 marketing projects from banks and credit unions.
5 Ways Financial Institutions Can Use Social Media*
Five examples of specific situations where social media can be beneficial...along with some significant caveats.
12 Technology Trends Shaping Financial Marketing
Here are some of the major innovations and significant online/technology trends that financial marketers should watch in the coming years. (Please note: This is by no means intended to be a comprehensive or definitive list.)
Westpac Resurrecting Dead Brand for Online Direct Arm?
Australian bank Westpac is considering reviving the Bank of Melbourne brand it retired years ago following an acquisition. Westpac is reportedly planning to relaunch the Bank of Melbourne as on online internet direct bank. “The
Aussie Bank Slips on Banana Analogy
A three-minute video comparing Westpac Bank’s lending rates to the costs of making smoothies is driving Australians bananas. In an attempt to justify Westpac’s 45 basis point jump in standard variable mortgage rates, the bank
In Brief: Axe Grinder | Wells Fargo Lab | Super ATMs
Taking the Cake: CIBC’s brand standards for cake shapes, cake messages, frosting Million $ Question: Credit union asks members to voluntarily agree to rate increases Axe Grinder: Standard Bank responds to disgruntled Twitterer on its
Westpac Rolls Out Free Checking with “Truth Pod”
Westpac Bank in Australia took a plain-looking red booth, something it calls the Truth Pod, around to various locations across Sydney. People who ventured into the unbranded booth were asked what annoyed them about banks.
