Archive for Wells Fargo

Financial Marketers Tip Toe Between Irritating New Fees And Profitability

January 30th, 2012

Fees have become a central competitive lever, but balancing fee income and profitability against angry consumers can be tricky business.

Strongest Brands in Banking? Bancography Says Wells Fargo & Austin Telco FCU

December 19th, 2011

See how Bancography ranks the strongest retail banking brands in 2011, with 70 banks and 50 credit unions making the list. Are you one of

Kill Unfair Overdraft Calculations Before They Kill You

December 12th, 2011

Reordering purchases to trigger additional overdraft income is still common among retail banks and credit unions. It may be legal (for now), but it's deceptive

So What Was The Final Body Count For BofA’s Debit Card Fee Debacle?

November 15th, 2011

Bank Transfer Day is over, and November 5th has come and gone. So how bad was the damage? These facts and figures put the body

In Brief: Debit Card Fee Test Fail | Social Media Backlash

November 11th, 2011

Why didn't banks test debit card fees first? ...3 in 5 consumers have no interest in engaging with your brand online... Probably because they hate

Consumers Sour on Big Banks, Sweet on Credit Unions

November 04th, 2011

This study shows just how bad consumer sentiment has turned towards big banks, with nearly 1 in 10 of BofA's customers irked. But people still

In Brief: The Ultimate Debit Fee Flip Flop Edition

November 01st, 2011

What a bizarre week. Customer fee outrage sparks mass exodus... BofA whines at first, but then flip flops... Then every bank toying with the idea

Thinking BofA’s Debit Fee Refugees Are ‘Unprofitable’ is a Huge Mistake

October 31st, 2011

Just because BofA introduced a $5 debit card fee doesn’t automatically mean its castaway customers are unprofitable to other financial institutions, especially those unaffected by

BofA’s $5 Monthly Debit Fee: The Backlash, The Fallout and What It All Means

October 04th, 2011

BofA's $5 monthly debit card fee could cost them 20 million customers.

In Brief: 9/11 Facebook App | Deconstructing the Branch | Dollars ‘n Donuts

September 07th, 2011

AmEx creates a Facebook app commemorating the 9/11 terror attacks… Wells Fargo exec candidly examines the future of branches… Citizens puts a branch in Dunkin

The Top 35 Banks on Facebook

September 01st, 2011

The top 35 banks on Facebook claim nearly nine million fans among them. Of those, 71%, or 6,259,027 fans, belong to the top three. But

The Online IQ of Retail Banks: Feeble or Genius?

August 22nd, 2011

An NYU study quantifies the digital competence of 17 retail banks, scoring each on an IQ scale. The full report includes a number of fascinating

In Brief: The $3 Swipe | Best Banks of 2011 | Surviving the Crisis

August 19th, 2011

Will consumers pay Wells Fargo $36 per year just to use their debit cards... Money Magazine ranks the best banks... New strategies for retail banks

In Brief: Wish List | Kicking Customers Out | Branding Rejection

August 07th, 2011

What tops bank customers' wish lists… Rewards Checking customers get the boot… Consumers aren't buying banks branding… Plus 27 more headlines from around the world

Datahead: Switching, Deposits & Debit Cards

July 27th, 2011

1 in 4 say they will likely switch banks again in the next 12 months… Four banks control half the deposits… And debit card usage

Hopping 3 Tropical Isles of Financial Education

July 11th, 2011

Ready for some island-hopping? Take a look at these 3 financial education websites, all using a tropical theme as a backdrop to simulate life’s decisions.

Best of The Web: Bigger Budgets | Branches vs. eChannels | Mobile Apps

May 20th, 2011

Bank's ups budget 51% and gets results… Cultivating innovation… Avoiding channel myopia… iPad app takes deposits… Plus 22 more stories.

Should You ‘Join the Social Media Conversation’ If No One Is Talking About You?

May 05th, 2011

Why providing customer service on social media sites doesn't pencil out.

How Does Your Checking Account Stack Up Against the Big Banks?

April 28th, 2011

Curious how your financial institution's checking products compare with those of America's largest banks? Take a look at this checking comparison study.