Archive for switching
Majority Of Bank Customers At Risk Of Leaving
Within the next six months, 10% of retail banking customers say they will likely leave their bank, and an additional 41% of customers say they are unsure if they will stay or go.
Bank Switchers Insist They Must Have Branches
Consumers actively searching for a new banking provider still feel strongly that branches are an essential component in their' switching calculus.
Few Bank Shoppers Say Mobile Check Deposit Is A ‘Must Have’
When switching banks, only 8% of shoppers indicated they must have mobile check deposit.
Online Banks Losing Their Shine, Consumers Shun Them In Searches
Consumers are excluding online banks from consideration at an alarming rate.
Are Personal Financial Management Tools Sticky?
Do consumers care about PFM when they think about switching banks? Some do, but not many.
120+ PowerPoint Infographics For Financial Marketing Presentations
Got a speech coming up? Need to make a presentation to your internal team? Then this free downloadable file of awesome charts and graphs should help.
How To Keep Customers From Jumping Ship After A Merger
Here’s what you need to know to build an effective communications strategy that keeps customers from defecting during a merger.
Consumers Want More Practical Online Tools, Portable Bank Account Numbers
Consumers say they don't care whether banks use social media or not. They want more practical online tools, like user product reviews, live chat and portable account numbers.
Mobile Banking Now Vital To Customer Acquisition
Mobile banking used to be a value-added service that differentiated one bank from another. Now mobile banking drives consumer demand.
Consumer Hypocrisy Clouds Retail Branch Strategies
How many consumers insist on opening new accounts in branches? And yet how many never step foot in a branch again? The numbers are surprising.
Photo Bill Pay Makes Bank Switching A Snap
Consumers can soon pay old-fashioned paper bills simply by snapping pictures of them with their smartphones. This mobile banking feature will transform the bank switching process.
One In Five Consider Switching Banks, But Obstacles Hold Them Back
What's stops people from switching banks more than they do? And what can financial marketers do about it? This report has the answers.
Big Bank Customers With $675 Billion In Deposits Itching To Switch
Customers with billions in deposits at big banks are up for grabs. Community-based financial institutions smelling opportunity will be circling like sharks.
Big Study Examines Retail Banking Channel Preferences
Cisco has released findings from a broad, multi-channel study, gauging consumer preferences for branches, mobile, video and social.
Superior Security Drives Switching Decisions, But What’s Up With Gen-Y?
One-third of consumers say security is a top concern when choosing a new financial institution, but Gen-Y has a dreadfully cavalier attitude about their digital safety.
Just Because Banking Customers Are ‘Satisfied’ Doesn’t Mean They Won’t Switch
A huge global banking study shows that customer “satisfaction” doesn’t translate to loyalty. 65% of banking consumers are satisfied, but only 51% won't switch.
