Countless surveys ask banking consumers about switching triggers, but people's behaviors don't align with their responses… or reality.
Banks in the UK are testing a bold new ‘Seven-Day Account Switching’ process. How is the experiment working out? It depends on who you ask.
People on the move are perfect for financial marketers to target with customer acquisition campaigns... and one of the biggest risks for losing their own customers.
7 in 10 U.S. consumers are somewhat likely to switch to a different bank if they become a victim of online banking fraud.
The ten largest retail bank brands in the U.S. stand to lose a combined $92 billion in deposits next year. Smells like opportunity for everyone else.
Financial marketers often assume Gen-Y is the most likely segment to open checking accounts online. Turns out that's not true, and here's why.
Among consumers shopping around for a new checking relationship, those who still love checks opt for premium accounts.
It’s clear that without free checking products, big banks are pushing many mass market shoppers to other institutions.
When switching banks, only 8% of shoppers indicated they must have mobile check deposit.
Consumers are excluding online banks from consideration at an alarming rate.
Got a speech coming up? Need to make a presentation to your internal team? Then this free downloadable file of awesome charts and graphs should help.
Here’s what you need to know to build an effective communications strategy that keeps customers from defecting during a merger.
Consumers say they don't care whether banks use social media or not. They want more practical online tools, like user product reviews, live chat and portable account numbers.
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