Archive for switching
Within the next six months, 10% of retail banking customers say they will likely leave their bank, and an additional 41% of customers say they are unsure if they will stay or go.
Consumers actively searching for a new banking provider still feel strongly that branches are an essential component in their' switching calculus.
When switching banks, only 8% of shoppers indicated they must have mobile check deposit.
Consumers are excluding online banks from consideration at an alarming rate.
Do consumers care about PFM when they think about switching banks? Some do, but not many.
Got a speech coming up? Need to make a presentation to your internal team? Then this free downloadable file of awesome charts and graphs should help.
Here’s what you need to know to build an effective communications strategy that keeps customers from defecting during a merger.
Consumers say they don't care whether banks use social media or not. They want more practical online tools, like user product reviews, live chat and portable account numbers.
Mobile banking used to be a value-added service that differentiated one bank from another. Now mobile banking drives consumer demand.
How many consumers insist on opening new accounts in branches? And yet how many never step foot in a branch again? The numbers are surprising.
Consumers can soon pay old-fashioned paper bills simply by snapping pictures of them with their smartphones. This mobile banking feature will transform the bank switching process.
What's stops people from switching banks more than they do? And what can financial marketers do about it? This report has the answers.
Customers with billions in deposits at big banks are up for grabs. Community-based financial institutions smelling opportunity will be circling like sharks.
Cisco has released findings from a broad, multi-channel study, gauging consumer preferences for branches, mobile, video and social.
One-third of consumers say security is a top concern when choosing a new financial institution, but Gen-Y has a dreadfully cavalier attitude about their digital safety.
A huge global banking study shows that customer “satisfaction” doesn’t translate to loyalty. 65% of banking consumers are satisfied, but only 51% won't switch.