‘Genisys’ comes from combining ‘General Motors’ and ‘Unisys,’ the credit unions’ two main employer groups. Two Michigan-based credit unions, USA and T&C Federal, expect to
Citizens First is apparently the second ‘Citizens Something’ in Michigan. An article in Crain’s Detroit Business reported that Flint-based Citizens Republic won a preliminary injunction
Prime Performance captures the voice of the customer, using that feedback to energize behavior change and create a shared vision of consistent service excellence throughout your team. After conducting over 5 million consumer interviews, we’ve found bank & credit unions focused on improving the customer experience gather more deposits, increase customer loyalty and improve the likelihood of cross-sell & referrals. Charles and Steven explain how...