Captive Indoor Media | Digital Signage Solutions for Financial Institutions

Archive for live chat

Customer Service 2.0: The Importance of Live Chat In Banking

April 09th, 2012

Consumers increasingly expect live online chat, but banks and credit unions lag behind. 4 out of every 5 currently don't offer the service... but they

Global Retail Banking Study Serves Buffet Of Tasty Factoids

April 02nd, 2012

73% of consumers view branches as a primary link to their bank… 60% are wary of social channels… 40% are annoyed by how difficult banking

Four Virtual Branches Mimic Bank’s Traditional Model

March 16th, 2011

Each branch has 15 employees and a manager serving customers via phone, email, SMS and online.

Maximize Your Website by Humanizing It with Live Online Chat

January 05th, 2011

An in-depth look at the issues involved with developing a chat strategy for your website — from people and processes to costs and technology.

Grow4Students Lifestage Microsite for Gen-Y

April 06th, 2010

Grow4Students.org is a stand-alone banking website from Grow Financial built specifically for Gen-Y college students. The $1.8 billion Florida credit union essentially stripped down their