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People Switching Banks More Often, Study Reveals Surprise Reasons
March 02nd, 2011
Bankers assume people switch over service, rates or fees, but those aren't the #1 reason.
Archive for JD Powers
Satisfaction with Small Business Banking Keeps Dropping
October 21st, 2010
Satisfaction and loyalty among small business banking customers declines for two straight years.
Retail Banking Loyalty, Image Decline 4 Years Straight
June 24th, 2010
For a fourth consecutive year, customer loyalty and perceptions of brand image among retail banking customers continue to decline, primarily due to low marks in
The Ugly Downside of Bank Bashing Ads
August 17th, 2009
If financial marketers spend enough time telling people their industry sucks, consumers will believe it.
Snapshots of stories you might have missed
June 08th, 2009
Here’s what’s been making the news in the financial industry lately. Click on the hotlinked summaries to read the full story. Buh-Bye Big Bank: 30-40%
