Archive for JD Power
J.D. Power’s annual consumer satisfaction study shows regional and midsize banks still outperform their bigger brethren, but the gap is closing.
Take a look at this list with 21 of the best blogs in banking, then vote on your favorite to determine who will win the "Readers Choice" awards.
A report on current drivers of satisfaction with credit cards looks at everything from problem resolution and social media, to channel use and rewards programs.
Lender relationships fostered under preferred programs significantly increase dealer satisfaction and the percentage of business sent to lenders.
Canadian consumers aren’t happy with retail banks. Irritated by fees and concerned about reliability of banks, satisfaction scores are sagging.
A study by J.D. Power & Associates explores three critical challenges facing banks — all directly impacting the customer experience.
This exhaustive study compares satisfaction levels with retail banks across consumers in 11 different U.S. regions. Who scored the highest? The lowest? Find out here.
But half of the customers leaving a large bank in the past year ended up moving their money to another large bank.
Bankers assume people switch over service, rates or fees, but those aren't the #1 reason.
Satisfaction and loyalty among small business banking customers declines for two straight years.
For a fourth consecutive year, customer loyalty and perceptions of brand image among retail banking customers continue to decline, primarily due to low marks in customer service, according to the J.D. Power and Associates 2010
If financial marketers spend enough time telling people their industry sucks, consumers will believe it.