Archive for JD Power
Consumer Satisfaction With Banks Improves Significantly For First Time In Years
J.D. Power’s annual consumer satisfaction study shows regional and midsize banks still outperform their bigger brethren, but the gap is closing.
Your Vote Counts: Best Banking Blogs 2012
Take a look at this list with 21 of the best blogs in banking, then vote on your favorite to determine who will win the "Readers Choice" awards.
Credit Card Customers Happier With Fewer Changes
A report on current drivers of satisfaction with credit cards looks at everything from problem resolution and social media, to channel use and rewards programs.
JD Power Ranks Auto Loans Offered By Dealers
Lender relationships fostered under preferred programs significantly increase dealer satisfaction and the percentage of business sent to lenders.
Canadians Less Satisfied With Their Banks
Canadian consumers aren’t happy with retail banks. Irritated by fees and concerned about reliability of banks, satisfaction scores are sagging.
Cracking The Code On 3 Major Customer Experience Trends In Retail Banking
A study by J.D. Power & Associates explores three critical challenges facing banks — all directly impacting the customer experience.
Customer Service Champs: JD Power Ranks U.S. Retail Banks
This exhaustive study compares satisfaction levels with retail banks across consumers in 11 different U.S. regions. Who scored the highest? The lowest? Find out here.
Customers Leave BofA and Wells Fargo, But Half Switch To Another Big Bank
But half of the customers leaving a large bank in the past year ended up moving their money to another large bank.
People Switching Banks More Often, Study Reveals Surprise Reasons
Bankers assume people switch over service, rates or fees, but those aren't the #1 reason.
Satisfaction With Small Business Banking Keeps Dropping
Satisfaction and loyalty among small business banking customers declines for two straight years.
Retail Banking Loyalty, Image Decline 4 Years Straight
For a fourth consecutive year, customer loyalty and perceptions of brand image among retail banking customers continue to decline, primarily due to low marks in customer service, according to the J.D. Power and Associates 2010
The Ugly Downside of Bank Bashing Ads
If financial marketers spend enough time telling people their industry sucks, consumers will believe it.
Snapshots of stories you might have missed
Here’s what’s been making the news in the financial industry lately. Click on the hotlinked summaries to read the full story. Buh-Bye Big Bank: 30-40% of customers at Chase, BofA, Wells and Citi may leave
