Javelin Archive

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Happy Bankers, Mobile Bankers

Want to increase your financial institution's satisfaction scores? This study shows that mobile banking makes consumers happier.

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Disruptive Innovation In BillPay Services

Disruptive innovation is changing how banks and credit unions do business. Here is a case study of how billpay services can be undermined.

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Banks Beware: The 3 Most Expensive Misconceptions About Gen Y

Even though financial marketers have pursued Gen Y for over a decade now, they still make a number of decisions based on faulty assumptions.

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Attracting Women Customers for Digital Banking Engagement

How can financial marketers win with women, one of the most important — and frequently overlooked — consumer segments?

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29 Million Holdouts Primed for Online Bill Pay

29 million U.S. consumers are only one step away from paying bills through their bank or credit union. Here's what financial marketers need to know.

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Consumers Will Use Your Digital Channels, But They Won’t Necessarily Love You

Large investments in mobile and online services do not always translate into higher customer satisfaction or improved financial performance.

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Online Account Applications: Adopt a Mobile-Centric Philosophy Now

88.5 million Americans attempted to open an account online or with a mobile device in the past 12 months, but there is plenty of room for improvement

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Checking vs. Prepaid Cards: Threat or Opportunity?

Many banks worry prepaid will cut into their checking business. Some are diving in, while others are sitting on the sidelines, unsure how they want to play the game.

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Consumers Are Ready For PFM Whenever Their Banks And Credit Unions Are

Consumers want PFM tools from banks and credit unions. The demand is clearly there, but will financial institutions respond? Or will other players capitalize on it?

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The Future Of Mobile Banking Fueled By Smartphone Cameras

Pressure mounts for financial institutions to provide mobile banking solutions like remote deposit capture and mobile photo bill pay. The ubiquitous smartphone camera makes it all possible.

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Online Banking 2.0: Getting Visual

Times are changing and financial institutions around the world are transforming their once dry and dull online banking systems into robust, feature-rich visual experiences

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A Tale of Two Gen-Ys: One Uses Branches, The Other Just Shrugs

One subset of Gen-Y uses branches a lot more than you think, while younger consumers are indifferent about banking.

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Credit Unions Surpass Community Banks In Mobile Banking Battle

9 out of 10 credit unions offer at least web-based mobile banking, while a startling 3 out of 10 community banks don't have any form of mobile banking at all.

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Financial Institutions Can Convert 22 Million Americans To Online Bill Pay

This study identifies three key investments retail banks and credit union need to make in order to jolt the flat growth in bill payment adoption.

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Big Bank Customers With $675 Billion In Deposits Itching To Switch

Customers with billions in deposits at big banks are up for grabs. Community-based financial institutions smelling opportunity will be circling like sharks.

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Targeting Underbanked Consumers With Mobile Banking Solutions

Mobile services and the underbanked are two hot topics right now, but some financial marketers see opportunity in combining strategies vs. tackling them separately.

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Superior Security Drives Switching Decisions, But What’s Up With Gen-Y?

One-third of consumers say security is a top concern when choosing a new financial institution, but Gen-Y has a dreadfully cavalier attitude about their digital safety.

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Javelin Identifies BofA, Citi And USAA As Top Tablet Banks

A new research report from Javelin shows tablet adoption in the retail banking industry growing to 40% by 2016.

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Study Raises New Questions About Bank Transfer Day Fee-asco

The media sure made a lot of noise over Bank Transfer Day, but some cold, hard stats shed new light on the switch-themed event.

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When Customers Seek Help on Twitter, Banks Fall Short

Research analyzing thousands of tweets between three huge U.S. banks and their customers reveals that few problems are being resolved within Twitter.

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