Archive for ING Direct

Branch Showcase: Virgin | ING Express | Financial Spa

January 04th, 2012

Virgin Money rolls out its first store… A credit union introduces its anti-bank branch… ING hits the road… Plus photos of five other branch experiences.

Black Friday & Cyber Monday: Who Says Banks Can’t Play Too?

November 29th, 2011

2011 marks the third year in a row that ING DIRECT has held promotions on either Black Friday or Cyber Monday. This year, it's both.

BofA’s $5 Monthly Debit Fee: The Backlash, The Fallout and What It All Means

October 04th, 2011

BofA's $5 monthly debit card fee could cost them 20 million customers.

In Brief: Loan Growth? | $60 Debit Fee | Overdrafts, Credit Debts Rise

September 30th, 2011

Is loan growth even possible in this environment… BofA to slap debit card users with $60 in annual fees… Overdraft fees and credit card debt

The Top 35 Banks on Facebook

September 01st, 2011

The top 35 banks on Facebook claim nearly nine million fans among them. Of those, 71%, or 6,259,027 fans, belong to the top three. But

The Online IQ of Retail Banks: Feeble or Genius?

August 22nd, 2011

An NYU study quantifies the digital competence of 17 retail banks, scoring each on an IQ scale. The full report includes a number of fascinating

Drenched in Orange

August 17th, 2011

Bankinter has saturated its entire brand image in a flood of tangy bright orange. Take a look at this bold, fresh and contemporary identity.

In Brief: Wish List | Kicking Customers Out | Branding Rejection

August 07th, 2011

What tops bank customers' wish lists… Rewards Checking customers get the boot… Consumers aren't buying banks branding… Plus 27 more headlines from around the world

Creative Showcase: Icicle Tricycle | Mariachi Band | Bad Habits | Rickshaw

August 02nd, 2011

Looking for some fresh, clever and creative ideas in retail bank marketing? Take a look at these 16 marketing projects from banks and credit unions

In Brief: Branch Building Spree | Video Banking | Fee Income Slides

June 30th, 2011

Chase says its branch building spree is based on customer demand… Citizens test video banking in four states… Fee income slides 19% in wake of

Best of the Web: Leak Sinks Trust | Onboarding | Branch of the Future

May 27th, 2011

Leaked customer data hurts BofA's brand… Onboarding can build relationships and replace lost fees… Microsoft shares its branch of the future… And 20 other headlines.

Best of The Web: Bigger Budgets | Branches vs. eChannels | Mobile Apps

May 20th, 2011

Bank's ups budget 51% and gets results… Cultivating innovation… Avoiding channel myopia… iPad app takes deposits… Plus 22 more stories.

ING DIRECT Opens Gorgeous Flagship Café in Toronto

May 10th, 2011

See how ING transformed this former Pier One location into a stunning three-story retail banking space.

Best of The Web: Banking Revolution | Checking Secrets | Fees Please | Bump!

May 06th, 2011

There is no "banking revolution"... The secrets to checking account marketing… Pay someone by "bumping" phones… Plus many more headlines.

In Brief: Head of Channels | SEM vs. Social Media | ING for Sale

April 08th, 2011

The VP of Channels is a new exec for financial firms… Does search engine marketing trump social media? …ING Direct up for auction.

Bank Pushes Alternative Channels with Ultra-Sleek iBank Store

April 05th, 2011

No cash, no tellers. This isn't a branch. It's a giant ad for the bank.

In Brief: Video Tellers | Job 2.0 | Remote Deposits

April 01st, 2011

BofA tests video ATM tellers… Future jobs in banking may be in social media… Remote deposit sweeps the industry… Plus 19 more items.

Human Billboards | Tear Jerker | Freezing Dummy

March 17th, 2011

ING puts real people on billboards. A TV spot will make you cry. Plus 17 more marketing projects in this creative showcase.

In Brief: Cross-Selling | Branch Critique | SMS Unhappy

March 11th, 2011

Wells Fargo hits 5.7 products/household in 7 years… Angry retail expert blisters Citi and their new branch prototype… Text “unhappy” and get a call from