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Archive for fees

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One in Four Banks Defy Law, Won’t Disclose Fees to Customers

One in Four Banks Defy Law, Won’t Disclose Fees to Customers

April 15th, 2011
A survey revealed that 1 in 4 banks provide no fee info when requested, and as required by law. Do consumers think they're hiding something?  
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No Loyalty: Bank Customers May Snap If Slapped With More Fees

No Loyalty: Bank Customers May Snap If Slapped With More Fees

April 06th, 2011
One more bank fee may be all it takes to get people to switch. Just big talk, or will they really walk?  
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In Brief: iPads | Word of Mouth | Social CRM

In Brief: iPads | Word of Mouth | Social CRM

February 27th, 2011
iPads create a unique banking experience... 3 word-of-mouth marketing ideas... How to use Twitter to support customers... And 14 other items.  
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In Brief: Bad Service Fine | Free vs. Fee | Penny Pinchers

In Brief: Bad Service Fine | Free vs. Fee | Penny Pinchers

January 20th, 2011
BofA wrestles with communications after website fails... UK bank fined £2.8 million for poor service… To fee or not to fee… These and 12 other  
15

5 Ideas to Fix the Ugly in Overdraft Fees

September 23rd, 2009
Overdraft fees are a prickly subject. Consumers complain about them constantly, and now more than ever, it seems they’re doing so with unregulated vehemence. On  
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ING Direct’s ‘Fee Tweeter’: First Ever Twitter Application

ING Direct’s ‘Fee Tweeter’: First Ever Twitter Application

September 15th, 2009
ING Direct in Canada has launched Fee Tweeter, a new Twitter application that will automatically track and tally bank fees. The project is a new  
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‘Fair Fees,’ Brought to You by ING DIRECT

‘Fair Fees,’ Brought to You by ING DIRECT

June 09th, 2009
The fairfees.ca microsite has a petition signed by as many as 6,000 Canadians. ING Direct is trying to ignite a populist revolution in Canada over  
10
Differentiation: The Key to Branding

Differentiation: The Key to Branding

March 26th, 2009
Most financial institutions look, sound and act almost exactly alike, yet of all the components fueling strong brands, differentiation is the most critical.  
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Credit Union Gives Snarky ‘Greeting Card’ to Banks

Credit Union Gives Snarky ‘Greeting Card’ to Banks

March 06th, 2009
Coast Capital Savings is collecting hundreds of signatures of Canadians in what the credit union is describing as “B.C.’s biggest greeting card.” The tongue-in-cheek card  
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