Archive for fees

Financial Marketers Tip Toe Between Irritating New Fees And Profitability

January 30th, 2012

Fees have become a central competitive lever, but balancing fee income and profitability against angry consumers can be tricky business.

So What Was The Final Body Count For BofA’s Debit Card Fee Debacle?

November 15th, 2011

Bank Transfer Day is over, and November 5th has come and gone. So how bad was the damage? These facts and figures put the body

In Brief: Debit Card Fee Test Fail | Social Media Backlash

November 11th, 2011

Why didn't banks test debit card fees first? ...3 in 5 consumers have no interest in engaging with your brand online... Probably because they hate

In Brief: The Ultimate Debit Fee Flip Flop Edition

November 01st, 2011

What a bizarre week. Customer fee outrage sparks mass exodus... BofA whines at first, but then flip flops... Then every bank toying with the idea

Thinking BofA’s Debit Fee Refugees Are ‘Unprofitable’ is a Huge Mistake

October 31st, 2011

Just because BofA introduced a $5 debit card fee doesn’t automatically mean its castaway customers are unprofitable to other financial institutions, especially those unaffected by

4 Ways ‘Bank Transfer Day’ Is Silly

October 25th, 2011

Four avoidable shortcomings in this poorly conceived bank boycott will keep it from achieving its real potential.

In Brief: It’s All About Fees | Robbery DNA | Rates Hit Highs & Lows

October 20th, 2011

Big bankers suffer fee nightmares, while competitors smell blood… New spray hits robbers with botanical DNA… Credit card rates top record high, mortgages find a

Study Shows Free Checking Marching Towards Extinction at Big Banks

October 05th, 2011

The number of free checking accounts continues to shrink. Everything else -- account requirements, monthly fees, minimum balances, ATM surcharges and overdraft fees -- are

BofA’s $5 Monthly Debit Fee: The Backlash, The Fallout and What It All Means

October 04th, 2011

BofA's $5 monthly debit card fee could cost them 20 million customers.

In Brief: Branch Building Spree | Video Banking | Fee Income Slides

June 30th, 2011

Chase says its branch building spree is based on customer demand… Citizens test video banking in four states… Fee income slides 19% in wake of

Best of the Web: Leak Sinks Trust | Onboarding | Branch of the Future

May 27th, 2011

Leaked customer data hurts BofA's brand… Onboarding can build relationships and replace lost fees… Microsoft shares its branch of the future… And 20 other headlines.

Overdrafts Pile Up As Opt-In Pays Off, But Were Consumers Misled?

May 04th, 2011

Somewhere between 33%–75% of consumers opted in to OD plans, and overdraft fees will hit a record in 2011. But was deceptive marketing involved?

How Does Your Checking Account Stack Up Against the Big Banks?

April 28th, 2011

Curious how your financial institution's checking products compare with those of America's largest banks? Take a look at this checking comparison study.