fees Archive

yes_its_free

Banks Ditch Free Checking at Breakneck Pace, But Not Credit Unions

An annual study from Bankrate says free checking is alive and well at most credit unions, but banks are running the other direction.

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numbers

Fee Revenue: Does a Higher Overdraft Fee Make You More Money?

Does raising the fee by 10% add 10% more to the bottom line? No. In fact, fee income drops while customer attrition increases.

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what_gen_y_wants

Millennials Desperate for a Better Banking Experience

Millennials struggling with their finances are turning to alternative banking providers to find lower, more transparent fees and convenient access.

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atm

Consumers’ Love Free ATMs (and What Small Institutions Need to Do About It)

Small institutions must promote surcharge-free ATM access to meet consumers’ demands, and should consider ATM fee rebates for high value customers.

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state_of_checking_consumers

The State of Checking Account Consumers in 2013

A study packed with facts and figures — from consumer switching hot-buttons and frustrating fees to channel preferences and usage patterns.

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shoot_your_own_foot

Profitable Depositors Expect Free Services That Banks Are Eliminating

A lucrative segment of consumers wants free checking and savings, but many banks are killing these services. Are they shooting themselves in the foot?

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gas

Most Bank Customers Think They Pay Little or No Fees

In an ABA survey of US consumers, 65% say they pay less than what it costs for gallon of gas. 55% say they pay nothing at all.

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state_of_checking

The True State of Consumer Checking Accounts

The current state of consumer checking is strategically consumer-unfriendly and financially challenging.

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deal_plate

Top 10 Reasons Consumers Decide to Switch Banks

Bank Transfer Day whipped consumers up into a frothy mob, turning fees into the #1 hot-button issue. But fees don't torque consumers like they once did.

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stacking_coins

Big Bank Customers Pay For Branch and ATM Convenience

Most national banks have killed free checking because people will pay fees for branch convenience. Are they setting the trend for the rest of the industry?

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jumbled_letters

Consumers Want Banks to Dump All The Mumbo Jumbo

A new report grades banks harshly for making checking account disclosures unnecessarily complex. Who ranked high in the study? And who came out at the bottom?

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american_express_bluebird

Checking vs. Prepaid Cards: Threat or Opportunity?

Many banks worry prepaid will cut into their checking business. Some are diving in, while others are sitting on the sidelines, unsure how they want to play the game.

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overdraft

Mobile Tools, High Fees Quash Demand For Overdraft Protection

A combination of mobile banking and high fees and conspired to lower consumer demand for overdraft protection services.

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admit_one

Should Credit Unions Charge Membership Dues?

Arizona FCU just imposed a $3 monthly “contribution” on all members. Is this a smart strategy that attaches value to the concept of membership? Or will it backfire?

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writing_check

Should Banks Charge Fees For Check Writing?

Among consumers shopping for new checking accounts, interest in writing unlimited checks is declining. It's not a selling point anymore.

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dollar_bills_deal_plate

Making Checking Customers Feel Better About Paying Fees

When customers haven't had to pay for basic banking services for so many years, it may seem hard to believe but there are actually some things they are willing to pay for.

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webinar

Best of the Web: Visual Trends | À-La-Carte Fees | Fate of Branches

A free webinar on visual trends in banking... Banks are getting creative with fee models... Pundits debate the fate of branch networks... 36 stories total!

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more_fees_more_defectors

The Tightrope Between Checking Fees And Consumer Defections

Retail financial institutions face a nasty decision: How to raise fee income without pissing off customers. This study by Deloitte looks at what kinds of fees consumers will swallow... and which ones they won't.

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future_of_branches

Consumer Hypocrisy Clouds Retail Branch Strategies

How many consumers insist on opening new accounts in branches? And yet how many never step foot in a branch again? The numbers are surprising.

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ows_face

Best of the Web: OWS Controversy, Deposits Soar, Mobile Forecasts

Bank lands in hot water over Occupy imagery in ads… Deposits outpace loans by $2 trillion… The future of mobile banking… 35 more headlines.

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