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Archive for employees

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6 Tips for Building a Brand Culture and Improving Internal Communications

6 Tips for Building a Brand Culture and Improving Internal Communications

April 13th, 2011
It takes work to improve internal communication and cultivate a strong culture, but there is a big payoff for those who get it right.  
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Angry Customers Are Gifts

Angry Customers Are Gifts

January 10th, 2011
Turn unsatisfied customers into happy brand evangelists using a service recovery strategy.  
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What Would You Find If You Went ‘Undercover?’

What Would You Find If You Went ‘Undercover?’

February 15th, 2010
If you aren’t watching CBS’s new show Undercover Boss Sunday evenings, you should be. It’s an eye-opener about the kind of cultural disconnects that can  
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‘Simon’ Says… Check Out This Branded Intranet

‘Simon’ Says… Check Out This Branded Intranet

December 07th, 2009
The Financial Brand interviewed Mary Olson, VP of Marketing, Delta Community, and talked about the credit union’s creative — and branded – employee intranet, affectionately  
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TD Helps

TD Helps

October 05th, 2009
As part of a broader initiative to reach out to customers experiencing financial hardship, TD Canada Trust has created TD Helps, a subsite featuring 12  
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BofA’s Bad Eggs: Dumb & Dumber

BofA’s Bad Eggs: Dumb & Dumber

September 30th, 2009
BofA has taken a lot of heat in the press lately. As if all the problems surrounding TARP, their merger with Merrill Lynch and executive  
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For Credit Unions, the Problems Start at Home… Or Maybe Not?

October 01st, 2008
Filene released a study on employee perceptions of credit unions. The study concludes that credit union employees are confused about what “a credit union” is.  
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Mission, Vision, Values…and The Missing Piece

September 29th, 2008
Some financial institutions have mission statements. Some have vision statements. Some have both. Some companies have a defined list of core values, while others don’t.  
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Credit Union Gives Fleet of Cars to Staff

Credit Union Gives Fleet of Cars to Staff

September 16th, 2008
United Community FCU just gave brand new 2009 Chevrolet HHRs to 17 employees. The cars, wrapped from bumper to bumper with credit union graphics, cost  
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5 Things HR Must Do to Build Your Brand

5 Things HR Must Do to Build Your Brand

September 11th, 2008
In order for your brand to thrive, employees must be on board. Here's 5 ways HR can do to help instill a branded culture and  
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An employee speaks out against his CU’s name

January 03rd, 2008
An employee of Maine State Credit Union says in his blog that “people should be able to see your credit union’s name and know if