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Archive for Commonwealth

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In Brief: Trust Paradox | 2012 Resolutions | Facebook National Bank

In Brief: Trust Paradox | 2012 Resolutions | Facebook National Bank

Consumers trust their own bank, but not banks in general… Experts offer advice for 2012... Will Facebook launch its own bank? Plus 33 more headlines.  
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In Brief: Inertia | Facebook Frenemies | Dwolla | Cheapster

In Brief: Inertia | Facebook Frenemies | Dwolla | Cheapster

Inertia trumps bank customers' ire… Banks' love/hate relationship with Facebook… Dwolla revolutionizes payments… Plus 25 more headlines!  
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Customers Crowdsource Innovations for Aussie Bank, Then Vote on Them

Customers Crowdsource Innovations for Aussie Bank, Then Vote on Them

In an experiment of social media democracy, Commonwealth Bank is asking customers for product ideas. The best will win $10,000.  
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Commonwealth Bank Opens ‘Vault’ on Facebook

Commonwealth Bank Opens ‘Vault’ on Facebook

This Facebook promotion -- an online treasure hunt using an offline metaphor -- lures people into learning more about the bank in exchange for $2,000  
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Branded YouTube Channels: Super Cool, Super Expensive

Branded YouTube Channels: Super Cool, Super Expensive

Ever wondered what's involved with getting one of those cool YouTube pages for your financial institution, with big, bold graphics, fancier interfaces and shorter URLs?  
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In Brief: Debit Card Fee Test Fail | Social Media Backlash

In Brief: Debit Card Fee Test Fail | Social Media Backlash

Why didn't banks test debit card fees first? ...3 in 5 consumers have no interest in engaging with your brand online... Probably because they hate  
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In Brief: It’s All About Fees | Robbery DNA | Rates Hit Highs & Lows

In Brief: It’s All About Fees | Robbery DNA | Rates Hit Highs & Lows

Big bankers suffer fee nightmares, while competitors smell blood… New spray hits robbers with botanical DNA… Credit card rates top record high, mortgages find a  
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In Brief: Loan Growth? | $60 Debit Fee | Overdrafts, Credit Debts Rise

In Brief: Loan Growth? | $60 Debit Fee | Overdrafts, Credit Debts Rise

Is loan growth even possible in this environment… BofA to slap debit card users with $60 in annual fees… Overdraft fees and credit card debt  
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The Top 35 Banks on Facebook

The Top 35 Banks on Facebook

The top 35 banks on Facebook claim nearly nine million fans among them. Of those, 71%, or 6,259,027 fans, belong to the top three. But  
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Commonwealth Bank Uses Facebook to Give Money Back to Community

Commonwealth Bank Uses Facebook to Give Money Back to Community

The bank's impressive Facebook app lets users vote to determine how much money 6 community groups will get.  
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Best of the Web: Leak Sinks Trust | Onboarding | Branch of the Future

Best of the Web: Leak Sinks Trust | Onboarding | Branch of the Future

Leaked customer data hurts BofA's brand… Onboarding can build relationships and replace lost fees… Microsoft shares its branch of the future… And 20 other headlines.  
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Want Your Twitter Account Verified Like These 27 Financial Institutions?

Want Your Twitter Account Verified Like These 27 Financial Institutions?

Twitter has bestowed its "verified" status on more and more financial institutions lately, but if you want to join them, good luck.  
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Interactive 3D Ad Brings Bank’s Virtual World to Life

Interactive 3D Ad Brings Bank’s Virtual World to Life

Point your iPhone at this ad and it springs to life, then you can explore the virtual town of Cherryford Hill.  
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12 Best Practices in Online Newsrooms for Financial Institutions

12 Best Practices in Online Newsrooms for Financial Institutions

What it takes to build a robust virtual press center and maximize your PR exposure.  
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Bank Sticks It to Rivals With Massive Guerilla Campaign

Bank Sticks It to Rivals With Massive Guerilla Campaign

NAB punks its competitors with everything from Twitter stunts to banners strung from helicopters.  
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How Many Facebook Fans Can Financial Institutions Expect

How Many Facebook Fans Can Financial Institutions Expect

A study comparing Facebook likes to asset size and customer/member base for 20 banks and 20 credit unions.  
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What Can Financial Institutions Really Expect from Twitter?

What Can Financial Institutions Really Expect from Twitter?

Best and worst case scenarios for the number of followers, broken down by assets and customers.  
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