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Capital One Archive

Capital One Cafés: Coffee Shops or Bank Branches?

Would Capital One really keep opening as many of their signature cafes as they have planned if the concept wasn't working?

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Why Banks Need Instagram

Banks and credit unions should exploit Instagram to show a human side to banking... while there is still an opportunity to stand out.

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Will Voice Recognition Kill Online Banking?

Voice recognition capabilities could soon replace tactile interactions, improving the consumer experience in banking.

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Big Banks Take Beating in CFPB’s ‘10 Most Wanted’ List

What are banks doing to make people crabby and complain? New online tools from the CFPB lets anyone dig through big banks' dirty laundry.

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Peek Inside 7 of The Banking World’s Coolest Innovation Labs

Take a tour of these digital playgrounds, idea labs and test kitchens built by banks looking to keep pace with today's digital disruptors.

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Does Your Bank Have an Unfair Advantage?

In banking, location and good service are no longer enough. To win the battle for the consumer, institutions need an unfair advantage.

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Should More Banks Acquire UX Design Firms?

Capital One's acquisition of Adaptive Path highlights the importance of a strong digital banking experience. Will other banks follow?

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Big Banks Promote Apple Pay Partnership

Before Apple Pay even been launched publicly, Apple's banking partners started heavily promoting their relationship in digital media.

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10 Ways Top Banks Keep Their Facebook Posts Relevant

As Facebook cuts back the amount of your content they share with your fans, it's more important than ever to make every post count.

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What Banks Can Learn About Branding From Nike’s Air Jordan

To reach consumers, many financial institutions will either scream at people or try to totally reinvent themselves. But there's another way.

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Social Media Sentiment for Top US Bank Brands

ViralHeat, a social media consutlancy, quantifies and compares consumer sentiment about big U.S. banks in social media channels.

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Angry Big Bank Customers Could Put $230 Billion In Play

The ten largest retail bank brands in the U.S. stand to lose a combined $92 billion in deposits next year. Smells like opportunity for everyone else.

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Banks Make Customer Experience Gains, But Credit Unions Are Crushing It

The banking industry has steadily improved their customer service and satisfaction scores over the last three years, but credit unions are way in the lead.

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Capital One Rolls Out Innovative Rewards Program

The credit card goliath has launched a unique rewards redemption feature giving consumers the ability to erase the cost of previous travel expenses using their reward miles.

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Capital One Drops ING Direct Ball, Triggering Reactions… And Fears

The loss of one of banking's most popular brands has sparked a strong public reaction. Would anyone squeal if your brand disappeared tomorrow?

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Consumers Confused By Checking Disclosures Riddled With Landmines

It takes 2+ hours to read the average bank's checking account disclosure form. But banks and credit unions can cut it down to 1-2 pages. If BofA can do it, so can you.

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The Most Successful Retail Banking Ads In 2010

Researchers studied over 500 bank ads in 2010 to determine which were the most successful and why.

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Overdraft Showdown: How The Big Banks Stack Up

Overdraft services have become a critical competitive lever in the war for retail deposits. Big banks are walking a tightrope between profits and cranky customers.

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My Savings Goals: Mental Accounting Trick Or Practical PFM?

A new automatic savings tool from ING Direct aims to breakdown behavioral barriers to savings, but is it really useful?

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Citi Bikes

Citi is sponsoring a massive 5-year bike sharing program in NYC for a cool $41 million. But any bank or credit union could scale back its own version of this nifty pedal-powered promotion.

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