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ATMs Archive

ivr

Will Voice Recognition Kill Online Banking?

Voice recognition capabilities could soon replace tactile interactions, improving the consumer experience in banking.

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More Americans Making Mobile Banking a Part of Daily Life

Mobile and online banking is becoming a ubiquitous part of daily life – done at work, at the store and even on a date.

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atm_card

Consumers Love Their ATMs But Hate Those Fees

ATM fees cost consumers a lot — up to 6% in transaction fees. Clearly, it pays for bank switchers to find institutions with convenient ATMs.

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bank_fees

ATM, Overdraft Fees Surge to Record Highs

Banks are charging more than they ever have before for ATM usage and for NSFs, setting new records in multiple categories.

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free_atms

Who Wants Free ATMs? Your Grandma!

Millennials use ATMs more than older consumers, so they should be most interested in fee-free ATMs, right? Actually, that's not the case.

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td_thanks_you

Bank’s Automatic Thanking Machine (ATM) Strikes Viral Gold

An epic video of an ATM surprising customers with amassed over 6 million views in under a week. Get your tissues ready. You will cry.

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atm_access

Digital Bankers Aren’t All Mobile… They Want Easy Access to Cash Too

Consumers’ shopping patterns reveal that those who “must have” mobile banking are also more likely to require access to surcharge-free ATMs.

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anz_bank_gaytms

The World’s First ATMs for the Gay Community

ANZ transformed ten of its cash machines, turning them into bedazzling ‘GAYTMs’ to help celebrate a big annual bash in the LGBT community.

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burglar

Who Says Banks Don’t Have a Sense of Humor? Even When They’re Robbed

After a bandit made off with $26,000 of Idaho First's money, the bank ran this hilariously brilliant ad — brand advertising at its best.

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angry_fist

BofA Employees Picket Video Teller Technology

Video teller machines will cost jobs, protestors say. But their picketing won't stop the inevitable.

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branch_addicts

Consumers’ Addiction to Branch Banking Hard to Shake

Consumers are reluctant to let go of branches. A national study reveals what consumers think about branches today, and why they keep clinging to brick-and-mortar channels.

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atm

Consumers’ Love Free ATMs (and What Small Institutions Need to Do About It)

Small institutions must promote surcharge-free ATM access to meet consumers’ demands, and should consider ATM fee rebates for high value customers.

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bofa_atms

BofA Rolls Out ATMs With Live Teller Video Chat

Bank of America launches interactive teller machines that link customers to real tellers with live video chats.

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coca_cola_hapiness_atm

ATM Hands Out Wads Of Cash To Nice People

An ATM in Spain dispenses free cash to folks under the condition that they do something generous with it. Who was behind the stunt?

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wells_fargo_atm

Wells Fargo ATMs Can Predict What People Want

Using predictive analytics, Wells Fargo’s new ATMs present customers with an array of buttons all based on their previous transactions and preferences.

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future_of_branches

Consumer Hypocrisy Clouds Retail Branch Strategies

How many consumers insist on opening new accounts in branches? And yet how many never step foot in a branch again? The numbers are surprising.

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ugenius_video_teller

Diebold Reinvents ATMs With Concierge Video Services

Missoula FCU pilots new Diebold video technology on existing ATMs to enhance member experiences.

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atm_prepaid_cards

Prepaid Cards To Be Dispensed From ATMs Nationwide

Visa prepaid cards will be available at ATMs across the U.S., following a successful pilot test.

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big_small

Killer Online Services Can Level The Playing Field For Smaller Institutions

A study shows how technology is making it easier for credit unions to challenge big banks dominance in the “convenience” category.

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virgin_money_sign

Branch Showcase: Wine Bar, Virgin Money, iPad Kiosks

A collection of notable branch design in the retail banking sector, including a wine bar, a spartan whitewashed branch, and Virgin Money's first store.

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