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Snarketing Archive

Does Your Bank Need A Chief Ethics Officer?

I don't know how to fix the "ethics" problem in banking. What I do know is that creating a Chief Ethics Officer position won't fix much. Especially if banks creating the position don't first figure out what it's trying to fix.

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Financial Education In High Schools: A Waste Of Time

Financial education is one of those "motherhood and apple pie" subjects. But spending time and money on financial education for high school students is a waste of that time and money.

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Putting The Fizz In Apple Pay

David Evans wrote: "Apple Pay is fizzling. Unless it drastically changes course it will follow the hundreds of other attempts that have sputtered along, or have just flat-out died." My take: Apple Pay isn't a carbonated beverage losing its fizz. It's more like a wine that needs to be aged.

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Why Consumers Should Fear Mobile Banking

The Financial Brand recently reported on a study conducted by GOBankingRates which found that a little more than half of consumers--56%--indicated that they have a "main concern" about mobile banking. My take:…

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Round Round, Shop Around, We Shop Around

According to pymnts.com: "Two years ago showrooming was something of a boogey-man for brick-and-mortar retailers. But shopping has changed since 2014, and while showrooming didn’t go away, it’s changed its form. Consumers…

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Bankers’ Data-Driven Delusions

An American Banker article titled Bank CEOs Fear the Data-Driven Decision reported that: "A recent study found that analytics are underused at banks and that senior executives are cold to the technology:…

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Are Bankers More Dishonest?

In an article titled Are Some Professions Less Honest Than Others? Bank On It, Researchers Find, the New York Times reported on an academic study which found that: "______ were about as…

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Trouble For Small Credit Unions?

When it comes to blog fodder, at one of the spectrum are sources like Forbes blogs, Fast Company, and Motley Fool, all of which occasionally publish stuff so crappy it just begs…

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The Future Is Bright For NeoBanks

NetBanker recently published a post titled Neo-Banking is Just Getting Started, in which Jim Bruene wrote: "I believe we will see dozens, if not hundreds, of neo-banks launch in the next few…

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Can We Trust The Trust Numbers?

Each year, there seems to be no shortage of well-publicized surveys showing how much trust consumers have in banks, and how that trust has changed since the previous survey. What is it…

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A Call For A Moratorium On Millennial Research

Right now, in an ad agency conference room somewhere in the United States, there is someone--a fairly senior person--saying the following: "Let's commission a survey of Millennials. We'll ask questions that really…

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Merchants’ Payments Pipe Dreams

To put it mildly, Tom Noyes' post What Do Retailers Want? elicited a few reactions out of me. *** TN: "A top 5 merchant told me a few months ago “Retailers like…

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The Problem With Those Apple Pay Projections

pymnts.com reported: "Piper Jaffray is projecting Apple Pay revenue of $118 million this year and $310 million next year, which is less than one percent of Apple’s estimated revenue of $180 billion…

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Banks’ Apple Pay Opportunity

In a pymnts.com article titled One Banker’s View Of Apple Pay Threats, the SVP of a large bank indicated: "Though Apple gets a piece of every transaction, the company provides no help…

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The Non-Banks People Want To Bank With (Or Do They?)

Every once in a while, a consumer study is released whose findings are...well, let's just say "hard to believe." One of those studies crossed my desk this week. A survey of 3,800…

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Twitter Engagement In Financial Services

Salesforce.com released an interesting study regarding industry differences in Twitter engagement based on its analysis of nearly one and a quarter million tweets sent in 2013 by firms across a number of…

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Are Credit Union CEOs On The Mark With Marketing?

Mark Arnold published a blog post recently titled What CEOs Want From Marketing in which he captured the thoughts of a number of credit union CEOs regarding what they're looking for from…

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Adventures At The LoopPay Mall Kiosk

You probably think I spend my Saturday nights out at fancy dinner parties, going to the Symphony, or attending high-society social events. I do. It's good to be me. But this past…

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The Venmo Line

Every once in a while, I come across a concept, a thought, sometimes just a phrase, that captures the essence of the universe. One of those moments occurred this week. The folks…

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Software Is Eating Marc Andreesen

Marc Andreesen famously said "software is eating the world." Great quote. Apparently, though, as software gobbles up the world, it's taken a few bites out of Marc's sanity. At least, that's what…

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