Branch Experience Archive

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What Customers Really Want To See On Banks’ Digital Screens

You could be ticking a lot of the boxes for programming the in-branch content for your digital signage systems and still not be getting it right.

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Bank’s New Branch Design Is ‘Just Better’

A community bank with a 180-year history isn't where experiments in the future of branch design would normally fly. But take a look.

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14 ‘Branch of the Future’ Designs

Banks and credit unions continue to test branch designs that combine new technology, open design and improved points of interaction.

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5 Tips for Your Next Branch Transformation Project

Having true power branches can align your culture, reflect your unique brand, and position you for higher performance and growth.

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BBVA’s ‘EasyBank’ Flagship Branch of the Future

Design consultancy Continuum says their branch and service model for BBVA will help transform the way consumers do their banking.

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Virgin Money Customers Get First Class Upgrade in Radical ‘Money Lounge’

Richard Branson continues to shake up the banking world with the introduction of tellerless Virgin Money Lounges in the UK.

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Bank of Ireland Opens Concept Branch on College Campus

This streamlined branch model features an open floor plan with interactive touchscreens and a digital bulletin board.

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Consumers Explore the Future of Banking in ASB’s Innovation Lab

The Lab lets people -- employees and customers alike -- experiment with new banking technologies by experiencing them firsthand in a uniquely non-branch environment.

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NAB Unveils First ‘Smart Store’ Branch Design

NAB's first ever "Smart Store" blends iPads, interactive touchscreens and self-service technology together with "hip-to-hip" conversations.

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New Umpqua Flagship Store Shatters Stuffy Branch Mold

Take a tour of Umpqua's newest location, brimming with mobile concierges, iPads and interactive touchscreens.

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Branch Showcase: The Hill, Lego Chopper, BofA’s Next-Gen Design

A collection of nine interesting and noteworthy branch design projects from banks and credit unions around the world — over 50 photos total!

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PNC Rolls Out First Ever Portable Pop-Up Branch

At only 160 square feet, this portable, temporary bank is so small -- smaller than most people's bedrooms -- that it fits on a sidewalk.

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Digital Signage: Challenges & Opportunities for Financial Marketers

Three out of every five banks have deployed digital signage solutions, and nearly everyone will do so soon. But how's it working out?

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BMO Tests Nanobranch Strategy With Studio-Sized Store

BMO's ‘studio branch’ measures less than 900 square feet. As banks build smaller and smaller branches, one question remains: How tiny can these nanobranches get?

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Branch Showcase: 12 Concept Designs From Around The World

A massive collection of fascinating retail branch concepts -- nearly 100 photos of a dozen different projects spanning 11 different countries in 6 continents. A must see!

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Retail Lab Oozing Tech Showcases Digital Banking Solutions

It’s not a branch, it’s a digital banking showroom dripping with technology -- strategically situated in the middle of a consumer shopping mecca.

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‘Inspiration Branch’ With Hollywood-Style Sets Creates 3D Theater Of Dreams

Summit Credit Union builds an ‘Inspiration Branch’ to help its members visualize their goals and dreams.

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Wells Fargo Mini-Branches And The Shrinking Retail Footprint

Wells Fargo's new branch concept -- what it calls “the neighborhood bank format” -- has a footprint one-third of the size of a typical location. Take a look.

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BofA Rolls Out ATMs With Live Teller Video Chat

Bank of America launches interactive teller machines that link customers to real tellers with live video chats.

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Wells Fargo ATMs Can Predict What People Want

Using predictive analytics, Wells Fargo’s new ATMs present customers with an array of buttons all based on their previous transactions and preferences.

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