Branch Strategies Archive
The importance of branches in banking is shifting from transactional to supporting a better multi-channel customer experience.
Today's bank branch is outdated and inefficient. To succeed, a rethinking of the foundation of branch delivery needs to take place.
It is hoped that the cross-trained 'universal banker' will provide the best in transactional and customer service functionality for banking.
As financial institutions develop versions of the branch of the future, these seven strategies will improve the likelihood of success.
The concept of 'bring your own device' (BYOD) is new to banking but is in response to new technology and expectations of digital consumers.
A new study finds that recent bank branch closings are not yet reflective of changes in consumer transaction behavior.
Banks and credit unions can improve cross-selling and customer service by adding iBeacon technology to their branches.
One in three Americans haven't visited a bank branch in the last six months. But half of all consumers still bank in person.
PNC is experimenting with its branch strategy, testing different concepts to find a new solution that will meet consumers' changing need.
Consumers are reluctant to let go of branches. A national study reveals what consumers think about branches today, and why they keep clinging to brick-and-mortar channels.