Marketing Research Archive
Sallie Mae learns a hard lesson in the importance of customer experience analytics. If they had been paying attention, they could have seen all their CX problems coming.
Small institutions must promote surcharge-free ATM access to meet consumers’ demands, and should consider ATM fee rebates for high value customers.
A lucrative segment of consumers wants free checking and savings, but many banks are killing these services. Are they shooting themselves in the foot?
In an ABA survey of US consumers, 65% say they pay less than what it costs for gallon of gas. 55% say they pay nothing at all.
A survey of 25 different industries shows consumers' attitudes about banking have improved, but banks aren't done repairing their image quite yet.
Interest in student checking accounts peaks in late summer. Help students avoid fees and you can open more accounts before kids go back to school.
Over half of consumers shopping for a new bank only consider institutions within 5 miles of their location. But one segment doesn't care if they have to drive 50 miles. Who are they?
Banks plagued by scandals have helped turn the financial sector into the least trusted industry for the third straight year.
You'd think that people with the lowest average balances are those who overdraw their accounts most often, but that's not the case.
Can credit unions really make big data work? Or will big data's promise and potential remain out of reach for most financial cooperatives?
The ten largest retail bank brands in the U.S. stand to lose a combined $92 billion in deposits next year. Smells like opportunity for everyone else.
A handful of small institutions offer “rewards” checking accounts, yet these accounts over-perform because consumers choose them more often.