Mobile Channel Archive
A study sheds light on consumer's appetite for new bill payment technologies, and forecasts a decrease in traditional pay-by-mail activity in the coming year.
Mobile banking apps fall short of consumer expectations, with nearly half admitting they've thought about deleting the app they downloaded from their bank or credit union.
Mobile wallets and digital transactions signal the dawn of a new era in banking. What will marketing look like in a mobile-dominate world?
If you want people to try a new technology like mobile remote deposits, it may take cash bribes. See how Numerica Credit Union paid members $5 each to do just that.
ASB is pioneering two-way video for mobile and tablet devices. If customers can video chat with service reps over the internet, who needs branches anymore?
ING Direct's latest mobile banking tool helps consumers turn small everyday purchases into big savings goals.
USAA will be among the first banks in the world to start toying with speech recognition software on mobile devices.
RBS and NatWest customers can use the mobile banking app to request a 6-digit PIN they can enter at ATM to receive cash -- no debit card needed.
A nifty little app tells customers how many people are queued up at their favorite branch and what the longest wait times are.
Customers can press a button on their iPhones to summon support from a Kiwibank "online relationship manager" -- human service for mobile bankers, 24/7.
When marketing mobile services, you must address people's fears by stressing security features. Security concerns are the #1 hot button preventing more people from adopting mobile banking channels.
Two research studies on mobile banking tell financial marketers they need to pay more attention to this critical channel.
US Bank is letting employees pilot test a snazzy new branch/ATM locator for iPhones that merges digital with reality in a virtually interactive world.
Mobile devices are increasingly becoming consumers' primary banking tools, and not just for Gen-Y.