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Mobile Channel Archive

Consumers Finding Their Groove With Mobile Bill Payment Technologies

A study sheds light on consumer's appetite for new bill payment technologies, and forecasts a decrease in traditional pay-by-mail activity in the coming year.

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Consumers Expect More From Mobile Banking Apps Than They Get

Mobile banking apps fall short of consumer expectations, with nearly half admitting they've thought about deleting the app they downloaded from their bank or credit union.

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Will You Be Ready When Mobile Wallets Turn Banking Upside Down?

Mobile wallets and digital transactions signal the dawn of a new era in banking. What will marketing look like in a mobile-dominate world?

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Beyond Mobile Banking: Building New Consumer Apps

Should banks and credit unions be building fun and engaging mobile apps that go beyond basic banking functions? Or should they just stick to what they know?

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Photo Bill Pay Makes Bank Switching A Snap

Consumers can soon pay old-fashioned paper bills simply by snapping pictures of them with their smartphones. This mobile banking feature will transform the bank switching process.

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Spike Mobile Deposit Adoption Rates With Free $5 Demo Checks

If you want people to try a new technology like mobile remote deposits, it may take cash bribes. See how Numerica Credit Union paid members $5 each to do just that.

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iPhone, iPad Video Banking Could Spell The End For Branches

ASB is pioneering two-way video for mobile and tablet devices. If customers can video chat with service reps over the internet, who needs branches anymore?

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ING Direct Mobile App Encourages Savings Through Small Sacrifices

ING Direct's latest mobile banking tool helps consumers turn small everyday purchases into big savings goals.

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Cool Tech: Mobile Banking With Siri-Like Voice Commands

USAA will be among the first banks in the world to start toying with speech recognition software on mobile devices.

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ASB Launches Mobile Facebook Payments

In the updated version of this New Zealand bank's mobile app, customers can now make P2P payments directly to their Facebook friends.

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ATM Cash Withdrawals Go Cardless With Mobile Banking App

RBS and NatWest customers can use the mobile banking app to request a 6-digit PIN they can enter at ATM to receive cash -- no debit card needed.

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The Mobile Banking Imperative

Mobile banking is no longer just a point of differentiation among banks and credit unions. It is fast becoming a basic consumer expectation.

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Mobile App Provides Wait Times, Helps Branch Users Avoid Queues

A nifty little app tells customers how many people are queued up at their favorite branch and what the longest wait times are.

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Kiwibank’s iPhone App Puts A Service Rep In Everyone’s Pocket

Customers can press a button on their iPhones to summon support from a Kiwibank "online relationship manager" -- human service for mobile bankers, 24/7.

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Marketers Must Stress Security Of Mobile Banking Channels

When marketing mobile services, you must address people's fears by stressing security features. Security concerns are the #1 hot button preventing more people from adopting mobile banking channels.

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Mobile Banking Set To Explode, Here’s What Marketers Need to Know

Two research studies on mobile banking tell financial marketers they need to pay more attention to this critical channel.

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Sneak Peek: US Bank’s Augmented Reality Branch, ATM Locator

US Bank is letting employees pilot test a snazzy new branch/ATM locator for iPhones that merges digital with reality in a virtually interactive world.

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Banking Consumers Getting More Mobile and More Digital

Mobile devices are increasingly becoming consumers' primary banking tools, and not just for Gen-Y.

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Kaching!

Consumers can make payments via email, phone and Facebook with Commonwealth Bank's revolutionary new mobile app dubbed "Kaching." Does this signal the death of credit cards?

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Social Media Check-In Promos Reward Frequent Branch Visits

Check out how one bank and one credit union are using GPS-based social media "check-in" contests. Both reward people for making frequent branch visits, but is this a smart strategy?

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