Customer Experience Archive
To improve satisfaction and loyalty, banking providers must simplify both routine transactions and sales/service interactions.
Customer journeys in banking must be digitized to reduce costs, increase revenues and improve satisfaction.
A mid-year review of the status of the 2016 retail banking trends and predictions.
Improvement in technology and the increasing acceptance of voice as a digital tool opens the door for new banking applications.
Here are steps to building an onboarding solution that is digital, integrated and focused on a stronger customer experience.
Banks and credit unions can generate as much as $140 million for every $1 billion in assets they have by delivering an individualized experience.
Investment in an improved customer experience is not reflective of channel shift being made by digital banking consumers.
With 40% of consumers abandoning online applications in the banking industry, it's clear they are frustrated with the process. But why?
This mammoth study shows banking providers are making modest customer experience gains, but with little impact on the bottom line.
There is strong interest by consumers in texting to address customer service issues, providing an opportunity for banking to increase customer satisfaction using text messaging.
Study exposes the tension between old and new delivery channels: branches vs. digital. Are consumers really ready to ditch bricks for clicks?
Data analytics and artificial intelligence (AI) have the potential to transform data into highly personalized communication instantaneously.
At a time when generating a strong return is increasingly difficult, financial institutions can leverage customer experience to increase earning potential and sustain growth.