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Culture & Leadership Archive

What Would You Find If You Went ‘Undercover?’

If you aren’t watching CBS’s new show Undercover Boss Sunday evenings, you should be. It’s an eye-opener about the kind of cultural disconnects that can develop between an organization's senior leadership at…

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Aussie Banker Caught on TV Ogling Semi-Nude Pics

It started like any other typical Tuesday afternoon interview, as Macquarie Private Wealth expert Martin Lakos discussed the Australian central bank's latest interest rate decision with the Seven Network. But unknown to…

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Your Brand Isn’t What You Say It Is

Your brand isn't what you say it is. It's what they say it is. -- Marty Neumeier, 'The Brand Gap' You can have a carefully calculated brand strategy, ripe with insights and…

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Why Social Media Is A Fulltime Job

Many financial institutions delving into social media simply shovel the additional workload on top of the existing marketing staff’s responsibilities. Reality Check: Even if your marketing department has the experience to pull…

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‘Simon’ Says… Check Out This Branded Intranet

The Financial Brand interviewed Mary Olson, VP of Marketing, Delta Community, and talked about the credit union’s creative -- and branded – employee intranet, affectionately named “Simon.” Simon is the portal for…

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TD Helps

As part of a broader initiative to reach out to customers experiencing financial hardship, TD Canada Trust has created TD Helps, a subsite featuring 12 employee videos. The project was inspired by…

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BofA’s Bad Eggs: Dumb & Dumber

BofA has taken a lot of heat in the press lately. As if all the problems surrounding TARP, their merger with Merrill Lynch and executive compensation aren’t enough to deal with, the…

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Video: Crossing the Line With Cross-Selling

This parody video is pretty funny, so it must be hitting close to home. If you can't watch YouTube videos at work, you can (1) read the script below, and/or (2) get…

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Fired…Hired…Then Retired: The $4 Million CEO Debacle

$4 million severance one day... $474,000 salary the next Steve Blakely joined Servus Credit Union back in March 2007, a little more than a year before the 3-way marriage between Servus, Community…

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AIG’s Security Tips for Surviving an Angry Mob

An AIG corporate security memo, leaked to Gawker, advises employees on how not to fall victim to the populist horde calling for their heads. Click to enlarge. Here's to hoping your financial…

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Big Bank Bonuses Are the Wrong Thing to Worry About

Right now, there is much debate about how much banking executives should or shouldn't make. Is $1 million too much? Is $500,000 fair? What about bonuses? One of the big concerns is…

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Core Values: Do All Banks Really Believe the Same Thing?

If all banks pretty much share the same core values, then what good are they?

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For Credit Unions, the Problems Start at Home… Or Maybe Not?

Filene released a study on employee perceptions of credit unions. The study concludes that credit union employees are confused about what "a credit union" is. Among the conclusions: Employees agree on the…

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Mission, Vision, Values… And The Missing Piece

Some financial institutions have mission statements. Some have vision statements. Some have both. Some companies have a defined list of core values, while others don’t. One thing is for sure: There is…

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Credit Union Gives Fleet of Cars to Staff

United Community FCU just gave brand new 2009 Chevrolet HHRs to 17 employees. The cars, wrapped from bumper to bumper with credit union graphics, cost $380,000. To pay for the campaign, the…

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5 Things HR Must Do to Build Your Brand

In order for your brand to thrive, employees must be on board. Here's 5 ways HR can do to help instill a branded culture and get staff living the brand.

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WaMulians

WaMu has coined a term for its staff. “WaMulians” as they’re known, is a term that dates back to at least 2003, but was only used informally. Until recently. It appears WaMu…

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Wanted: Marketing People. Also, Donuts.

“Wanted: Marketing People. Also, donuts.” This was the headline of a recruitment ad placed by Coast Capital Savings. The rest of the ad reads: Coast Capital Savings is Canada's second largest credit…

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