Culture, HR & Leadership
The difference between a product-centric financial institution and one that is truly client centric? The sales process. But investments in frontline staff are falling short.
Financial institutions can sometimes forget how important call center staff are to their brand. But one bank just jazzed up its call center with amazing illustrations.
Executive managers running retail financial institutions need to avoid these leadership mistakes that could bring their entire organization crashing to the ground.
Here’s what you need to know to build an effective communications strategy that keeps customers from defecting during a merger.
After employees of Oregon Community raised $45,000 for the United Way, a few of them got to throw pies in the faces of senior execs.
One of the world's largest banks is giving 8,500 of its employees an early Christmas present: iPads. Why? And what are the iPads for?
Nine members of TruStone Financial got an unusual all-day tour of the credit union's inner workings, including a Q&A luncheon with the Chairman and CEO.
Walking the service talk with an internal guerilla branding campaign that treats employees like customers.
Credit union marketers are less happy, working longer hours and earning less -- especially women, who outnumber men 3-to-1 in the industry.
It takes work to improve internal communication and cultivate a strong culture, but there is a big payoff for those who get it right.
ABNB wanted to make sure employees understood its new brand first before unveiling it to the rest of the world. Smart.
You can clearly tell what the strategic priorities are for Servus Credit Union's C-suite simply by reading a new, vividly detailed job description.
Here is an excellent way to spark conversations in your branches that is both simple and effective.
“This won't happen overnight, but we will be open about our progress.” — Brian Hartzer, CEO RBS and NatWest In an effort to repair a brand image tarnished by bailouts, the Royal…