The Economist has the most exhaustive journalistic exploration of retail banking ever undertaken — a sprawling series of essays totaling over 20,000 words!
What are US consumers saying about banks in social media channels? And how can financial marketers best manage these conversations? Find out in this massive 112-page report.
Mobile banking is no longer just a point of differentiation among banks and credit unions. It is fast becoming a basic consumer expectation.
Customers with billions in deposits at big banks are up for grabs. Community-based financial institutions smelling opportunity will be circling like sharks.
Cisco has released findings from a broad, multi-channel study, gauging consumer preferences for branches, mobile, video and social.
Mobile services and the underbanked are two hot topics right now, but some financial marketers see opportunity in combining strategies vs. tackling them separately.
Do consumers know what they're getting into when they sign up for overdraft coverage? This study says no.
Overdraft services have become a critical competitive lever in the war for retail deposits. Big banks are walking a tightrope between profits and cranky customers.
A study by J.D. Power & Associates explores three critical challenges facing banks — all directly impacting the customer experience.
73% of consumers view branches as a primary link to their bank… 60% are wary of social channels… 40% are annoyed by how difficult banking is. See all the study's datapoints.
An NYU study quantifies the digital competence of 17 retail banks, scoring each on an IQ scale. The full report includes a number of fascinating facts, graphs and stats.
This report sheds light on critical issues that encompass switching triggers, satisfaction levels, trust, the customer experience and the role of branches.
Curious how your financial institution's checking products compare with those of America's largest banks? Take a look at this checking comparison study.
Even if your ROI is 200% on social media, there's no meaningful impact on ROA unless you make a significant budgetary investment.
A study by Brand Finance puts BofA atop the list of most valuable bank brands in the US, at $30.6 billion. Who else made the top 10?
A research report from Serendio looks at over 300,000 online conversations to calculate and rank bank’s reputations.
Don't kill free checking or roll out new fees without first looking at the results of this research study.
A free 33-page Bancography research report concludes that growing deposits will get tougher in 2011.
Believe it or not, the banking industry is the third most active in social media.
comScore’s 2010 State of Online Banking report validates some widely accepted beliefs among financial marketers, namely that people are shifting more and more of their routine transactions online and away from offline channels. The report