Less than half of the public trust financial services and banks to do what is right, making them the least-trusted industries on earth for the second year in a row.
But half of the customers leaving a large bank in the past year ended up moving their money to another large bank.
The media sure made a lot of noise over Bank Transfer Day, but some cold, hard stats shed new light on the switch-themed event.
An exhaustive report from comScore tackles tough questions about the digital banking space. It’s a must-read.
Even though banking customers say they are more satisfied with their institution than last year, banks aren’t back in people’s good graces quite yet.
What themes will dominate 2012? Financial marketers say they are deeply concerned about budgets, cranky customers, profitability and loan growth.
2012 won't be easy on financial marketers. Look at the findings from this comprehensive study and find out what's troubling everyone.
Bank marketers believe consumers are stressed and panicky. As a result, 87% feel their job has become harder, and 34% have seen marketing cutbacks.
See how Bancography ranks the strongest retail banking brands in 2011, with 70 banks and 50 credit unions making the list. Are you one of them?
Consumers say they are more satisfied with banks and credit unions, and are less likely to switch when compared with last year. Are things starting to turn around?
The Financial Brand invites you to participate in this important survey about the state of marketing in the retail banking sector.
Mobile devices are increasingly becoming consumers' primary banking tools, and not just for Gen-Y.
This study shows just how bad consumer sentiment has turned towards big banks, with nearly 1 in 10 of BofA's customers irked. But people still love their credit unions.
People apply for accounts online because they think it's faster and more convenient than visiting a branch. Turns out that isn't always the case.
The number of free checking accounts continues to shrink. Everything else -- account requirements, monthly fees, minimum balances, ATM surcharges and overdraft fees -- are all going up.
Complete statistics for the 400 retail banks on Twitter, including number of followers, accounts followed and number of tweets. It's the most comprehensive study you've ever seen.
An NYU study quantifies the digital competence of 17 retail banks, scoring each on an IQ scale. The full report includes a number of fascinating facts, graphs and stats.
Keeping online banking customers happy is the key to cross-selling, referrals and growth, according to a study by ForeSee Results.
1 in 4 say they will likely switch banks again in the next 12 months… Four banks control half the deposits… And debit card usage is down. These stats and much more.
Banks' relationships with UK customers struggle, with Gen-Y being the hardest to please. The good news? Two-thirds use online banking at least weekly.