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Social Media Archive

4
Should Financial Institutions Show Interest In Pinterest?

Should Financial Institutions Show Interest In Pinterest?

Pinterest is the social media flavor of the month. But a four-point marketing assessment suggests banks and credit unions should pass over it.  
3
Bigger Financial Institutions Need Better Social Media Tools

Bigger Financial Institutions Need Better Social Media Tools

To monitor the social web, some financial institutions need a more sophisticated tool than what the free solutions around today offer.  
3
Social Media In Banking: Made In Heaven Or Marriage From Hell?

Social Media In Banking: Made In Heaven Or Marriage From Hell?

60% of banking execs say the industry is not effectively utilizing social media, and 75% don’t see it as the future of communications.  
8
When Customers Seek Help on Twitter, Banks Fall Short

When Customers Seek Help on Twitter, Banks Fall Short

Research analyzing thousands of tweets between three huge U.S. banks and their customers reveals that few problems are being resolved within Twitter.  
7
Financial Firm Green Lights Social Media For All 1,000 Employees

Financial Firm Green Lights Social Media For All 1,000 Employees

An investment firm has given its entire staff -- all 1,000 of them -- the thumbs-up for social media sites including Facebook, Twitter and LinkedIn.  
8
8 Things You May Be Doing to Get Your Financial Institution’s Facebook Page Shut Down

8 Things You May Be Doing to Get Your Financial Institution’s Facebook Page Shut Down

Asking people to Like you on Facebook or leave Wall comments are among the 8 promotional no-nos that can get you axed.  
1
Customers Crowdsource Innovations for Aussie Bank, Then Vote on Them

Customers Crowdsource Innovations for Aussie Bank, Then Vote on Them

In an experiment of social media democracy, Commonwealth Bank is asking customers for product ideas. The best will win $10,000.  
0
US Bank Gives Cash Infusions to Small Businesses Through Facebook

US Bank Gives Cash Infusions to Small Businesses Through Facebook

This Facebook promotion is one of the few in the financial industry to target a specific consumer segment with a relevant product.  
0
Commonwealth Bank Opens ‘Vault’ on Facebook

Commonwealth Bank Opens ‘Vault’ on Facebook

This Facebook promotion -- an online treasure hunt using an offline metaphor -- lures people into learning more about the bank in exchange for $2,000  
2
Branded YouTube Channels: Super Cool, Super Expensive

Branded YouTube Channels: Super Cool, Super Expensive

Ever wondered what's involved with getting one of those cool YouTube pages for your financial institution, with big, bold graphics, fancier interfaces and shorter URLs?  
9
Does Google+ Matter to Retail Financial Institutions?

Does Google+ Matter to Retail Financial Institutions?

Is Google+ a social media game changer? Should banks and credit unions rush out to launch their own Google+ pages ASAP?  
11
Survey Reveals Mix of Feelings, Approaches Towards Social Media in Banking

Survey Reveals Mix of Feelings, Approaches Towards Social Media in Banking

Banking industry professionals are both unclear about their social media regulatory responsibilities and concerned about losing control when interacting on social platforms.  
0
The Financial Brand on Facebook

The Financial Brand on Facebook

If you’re looking to stay abreast of all the latest developments on Facebook in the retail banking space, check out The Financial Brand’s Facebook page.  
6
Datamining Social Media Profiles for Actionable Intelligence

Datamining Social Media Profiles for Actionable Intelligence

Can social media data drive financial marketing strategies or is this just a pipe dream?  
0
Beyond the Wall: 10 Ideas for Dynamic Financial Facebook Welcome Pages

Beyond the Wall: 10 Ideas for Dynamic Financial Facebook Welcome Pages

Instead of greeting Facebook visitors with a bunch of random (and sometimes negative) Wall posts, why not create a customized landing page and take control  
33
The Top 400 Banks on Twitter

The Top 400 Banks on Twitter

Complete statistics for the 400 retail banks on Twitter, including number of followers, accounts followed and number of tweets. It's the most comprehensive study you've  
1
First Direct Innovation Lab Crowdsources Customer Feedback on Products and Services

First Direct Innovation Lab Crowdsources Customer Feedback on Products and Services

‘The Lab’ is a social media platform seeking public critique and commentary on a range of First Direct Bank's latest innovations, ideas and developments.  
1
Kiwibank Imitates ‘Call of Duty’ Spy Game With ‘Operation Easyswitch’

Kiwibank Imitates ‘Call of Duty’ Spy Game With ‘Operation Easyswitch’

With spy themes reminiscent of first-person-shooter games, this is the most elaborate YouTube effort in the history of retail banking. It will blow your mind.  
0
3rd Fed Missing Mascot Odyssey Takes Deep Dive Into YouTube

3rd Fed Missing Mascot Odyssey Takes Deep Dive Into YouTube

When 3rd Federal's mascot went missing, the bank embarked on a 3-month search to find him. The massive saga unfolds in a series of weekly  
21
The Top 35 Banks on Facebook

The Top 35 Banks on Facebook

The top 35 banks on Facebook claim nearly nine million fans among them. Of those, 71%, or 6,259,027 fans, belong to the top three. But  
4
Social Media Check-In Promos Reward Frequent Branch Visits

Social Media Check-In Promos Reward Frequent Branch Visits

Check out how one bank and one credit union are using GPS-based social media "check-in" contests. Both reward people for making frequent branch visits, but  
4
Crazy Games and Facebook Apps Help Turkish Bank Win Over 500,000 Fans

Crazy Games and Facebook Apps Help Turkish Bank Win Over 500,000 Fans

In less than 12 months, an ambitious Facebook strategy involving crazy online video games and custom branded applications helped Akbank reach nearly a half million  
19
Journalists, Trade Press Irresponsibly Fan Flames on the Financial Social Media Fire

Journalists, Trade Press Irresponsibly Fan Flames on the Financial Social Media Fire

Articles on social media in banking make it sound like the opportunities are as massive as the ROI is obvious. The trade media's hyperbole  
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