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2
Social Media In Banking: Made In Heaven Or Marriage From Hell?

Social Media In Banking: Made In Heaven Or Marriage From Hell?

February 07th, 2012
Nearly 60% of financial execs say the industry is not effectively utilizing social media. Less than half think they themselves are making effective use of  
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Special Report: State of Online Services in Banking

Special Report: State of Online Services in Banking

February 06th, 2012
An exhaustive report from comScore tackles tough questions about the digital banking space. It’s a must-read.  
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When Customers Seek Help on Twitter, Banks Fall Short

When Customers Seek Help on Twitter, Banks Fall Short

January 31st, 2012
Research analyzing thousands of tweets between three huge U.S. banks and their customers reveals that few problems are being resolved within Twitter.  
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Bank’s Innovative Charity Website Signals New Era in Community Giving

Bank’s Innovative Charity Website Signals New Era in Community Giving

January 26th, 2012
A unique website represents an emerging in corporate giving, where banks' customers choose which charities receive donations, not the board and management.  
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Financial Firm Green Lights Social Media For All 1,000 Employees

Financial Firm Green Lights Social Media For All 1,000 Employees

January 23rd, 2012
An investment firm has given its entire staff -- all 1,000 of them -- the thumbs-up for social media sites including Facebook, Twitter and LinkedIn.  
3
Financial Institutions Use Segmint’s Lifestyle Indicators To Target Ads Online

Financial Institutions Use Segmint’s Lifestyle Indicators To Target Ads Online

January 12th, 2012
Banks and credit unions can target ads at online financial consumers with pinpoint accuracy using Segmint's lifestyle analysis tools.  
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8 Things You May Be Doing to Get Your Financial Institution’s Facebook Page Shut Down

8 Things You May Be Doing to Get Your Financial Institution’s Facebook Page Shut Down

January 09th, 2012
Asking people to Like you on Facebook or leave Wall comments are among the 8 promotional no-nos that can get you axed.  
1
Customers Crowdsource Innovations for Aussie Bank, Then Vote on Them

Customers Crowdsource Innovations for Aussie Bank, Then Vote on Them

January 05th, 2012
In an experiment of social media democracy, Commonwealth Bank is asking customers for product ideas. The best will win $10,000.  
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US Bank Gives Cash Infusions to Small Businesses Through Facebook

US Bank Gives Cash Infusions to Small Businesses Through Facebook

December 07th, 2011
This Facebook promotion is one of the few in the financial industry to target a specific consumer segment with a relevant product.  
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Black Friday & Cyber Monday: Who Says Banks Can’t Play Too?

Black Friday & Cyber Monday: Who Says Banks Can’t Play Too?

November 29th, 2011
2011 marks the third year in a row that ING DIRECT has held promotions on either Black Friday or Cyber Monday. This year, it's both.  
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Commonwealth Bank Opens ‘Vault’ on Facebook

Commonwealth Bank Opens ‘Vault’ on Facebook

November 17th, 2011
This Facebook promotion -- an online treasure hunt using an offline metaphor -- lures people into learning more about the bank in exchange for $2,000  
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Branded YouTube Channels: Super Cool, Super Expensive

Branded YouTube Channels: Super Cool, Super Expensive

November 16th, 2011
Ever wondered what's involved with getting one of those cool YouTube pages for your financial institution, with big, bold graphics, fancier interfaces and shorter URLs?  
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Does Google+ Matter to Retail Financial Institutions?

Does Google+ Matter to Retail Financial Institutions?

November 14th, 2011
Is Google+ a social media game changer? Should banks and credit unions rush out to launch their own Google+ pages ASAP?  
2
Banking Consumers Getting More Mobile and More Digital

Banking Consumers Getting More Mobile and More Digital

November 10th, 2011
Mobile devices are increasingly becoming consumers' primary banking tools, and not just for Gen-Y.  
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Kaching!

Kaching!

November 09th, 2011
Consumers can make payments via email, phone and Facebook with Commonwealth Bank's revolutionary new mobile app dubbed "Kaching." Does this signal the death of credit  
11
Survey Reveals Mix of Feelings, Approaches Towards Social Media in Banking

Survey Reveals Mix of Feelings, Approaches Towards Social Media in Banking

November 08th, 2011
Banking industry professionals are both unclear about their social media regulatory responsibilities and concerned about losing control when interacting on social platforms.  
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The Financial Brand on Facebook

The Financial Brand on Facebook

November 02nd, 2011
If you’re looking to stay abreast of all the latest developments on Facebook in the retail banking space, check out The Financial Brand’s Facebook page.  
3
Online Account Opening Frustrates Customers, As 1 in 4 Abandon the Process

Online Account Opening Frustrates Customers, As 1 in 4 Abandon the Process

October 26th, 2011
People apply for accounts online because they think it's faster and more convenient than visiting a branch. Turns out that isn't always the case.  
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Datamining Social Media Profiles for Actionable Intelligence

Datamining Social Media Profiles for Actionable Intelligence

October 24th, 2011
Can social media data drive financial marketing strategies or is this just a pipe dream?  
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Show and Tell, Switch and Sell

Show and Tell, Switch and Sell

October 17th, 2011
Check out this New Zealand bank's online show-and-tell switching website. It's cool, innovative, interactive …and huge.  
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Citibank.com’s Extreme Website Makeover

Citibank.com’s Extreme Website Makeover

October 14th, 2011
Check out Citibank's new, dramatically streamlined website, with a bolder, more visual aesthetic and a completely revamped online banking system including PFM tools.  
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Beyond the Wall: 10 Ideas for Dynamic Financial Facebook Welcome Pages

Beyond the Wall: 10 Ideas for Dynamic Financial Facebook Welcome Pages

October 12th, 2011
Instead of greeting Facebook visitors with a bunch of random (and sometimes negative) Wall posts, why not create a customized landing page and take control  
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