Internal Culture & HR Archive
Executive managers running retail financial institutions need to avoid these leadership mistakes that could bring their entire organization crashing to the ground.
Here’s what you need to know to build an effective communications strategy that keeps customers from defecting during a merger.
After employees of Oregon Community raised $45,000 for the United Way, a few of them got to throw pies in the faces of senior execs.
One of the world's largest banks is giving 8,500 of its employees an early Christmas present: iPads. Why? And what are the iPads for?
If BofA doesn’t get its act together fast, the bank’s next ad agency is going to have the hardest job on earth. What should BofA do instead?
An investment firm has given its entire staff -- all 1,000 of them -- the thumbs-up for social media sites including Facebook, Twitter and LinkedIn. Could you be this brave?
Nine members of TruStone Financial got an unusual all-day tour of the credit union's inner workings, including a Q&A luncheon with the Chairman and CEO.
Walking the service talk with an internal guerilla branding campaign that treats employees like customers.
Credit union marketers are less happy, working longer hours and earning less -- especially women, who outnumber men 3-to-1 in the industry.
It takes work to improve internal communication and cultivate a strong culture, but there is a big payoff for those who get it right.
ABNB wanted to make sure employees understood its new brand first before unveiling it to the rest of the world. Smart.
You can clearly tell what the strategic priorities are for Servus Credit Union's C-suite simply by reading a new, vividly detailed job description.
Read the document for yourself and see if you think it sounds reasonable.
Turn unsatisfied customers into happy brand evangelists using a service recovery strategy.
Here is an excellent way to spark conversations in your branches that is both simple and effective.
Connex Credit Union in Connecticut, whose slogan is “Unbank With Us,” is hosting a contest for a paid internship with a grand title, “Vice President of Unbanking.” Amy Stanton, AVP/Marketing at Connex, said the role
“This won’t happen overnight, but we will be open about our progress.” — Brian Hartzer, CEO RBS and NatWest In an effort to repair a brand image tarnished by bailouts, the Royal Bank of Scotland
If you aren’t watching CBS’s new show Undercover Boss Sunday evenings, you should be. It’s an eye-opener about the kind of cultural disconnects that can develop between an organization’s senior leadership at corporate headquarters and
It started like any other typical Tuesday afternoon interview, as Macquarie Private Wealth expert Martin Lakos discussed the Australian central bank’s latest interest rate decision with the Seven Network. But unknown to Lakos, a colleague,
Your brand isn’t what you say it is. It’s what they say it is. – Marty Neumeier, ‘The Brand Gap’ You can have a carefully calculated brand strategy, ripe with insights and good intentions. You