Briefs Archive

In Brief: E*Trade Superbowl Baby | Banks vs. CUs | Social Struggles

February 02nd, 2012

E*Trade runs a print ad promoting YouTube videos of Superbowl spot... Banks and credit unions have different marketing strategies... Plus 33 more headlines.

In Brief: Trust Paradox | 2012 Resolutions | Facebook National Bank

January 19th, 2012

Consumers trust their own bank, but not banks in general… Experts offer advice for 2012... Will Facebook launch its own bank? Plus 33 more headlines.

In Brief: Inertia | Facebook Frenemies | Dwolla | Cheapster

January 06th, 2012

Inertia trumps bank customers' ire… Banks' love/hate relationship with Facebook… Dwolla revolutionizes payments… Plus 25 more headlines!

In Brief: OWS Guerilla Stunt | Banking Instincts | Social Strategies

December 06th, 2011

Occupy Wall Street installs very real-looking guerilla signs on a BofA branch… How consumer banking behaviors evolve… And 30 other headlines.

In Brief: Debit Card Fee Test Fail | Social Media Backlash

November 11th, 2011

Why didn't banks test debit card fees first? ...3 in 5 consumers have no interest in engaging with your brand online... Probably because they hate

In Brief: The Ultimate Debit Fee Flip Flop Edition

November 01st, 2011

What a bizarre week. Customer fee outrage sparks mass exodus... BofA whines at first, but then flip flops... Then every bank toying with the idea

In Brief: It’s All About Fees | Robbery DNA | Rates Hit Highs & Lows

October 20th, 2011

Big bankers suffer fee nightmares, while competitors smell blood… New spray hits robbers with botanical DNA… Credit card rates top record high, mortgages find a

In Brief: Loan Growth? | $60 Debit Fee | Overdrafts, Credit Debts Rise

September 30th, 2011

Is loan growth even possible in this environment… BofA to slap debit card users with $60 in annual fees… Overdraft fees and credit card debt

In Brief: Branch Experience Tips | Ka-Ching! | Social Media ROI + Metrics

September 16th, 2011

15 tips for improving the branch experience, plus 3 strategies that should be part of every bank's business plan… A daring (and potentially risky) savings

In Brief: 9/11 Facebook App | Deconstructing the Branch | Dollars ‘n Donuts

September 07th, 2011

AmEx creates a Facebook app commemorating the 9/11 terror attacks… Wells Fargo exec candidly examines the future of branches… Citizens puts a branch in Dunkin

In Brief: The $3 Swipe | Best Banks of 2011 | Surviving the Crisis

August 19th, 2011

Will consumers pay Wells Fargo $36 per year just to use their debit cards... Money Magazine ranks the best banks... New strategies for retail banks

In Brief: Wish List | Kicking Customers Out | Branding Rejection

August 07th, 2011

What tops bank customers' wish lists… Rewards Checking customers get the boot… Consumers aren't buying banks branding… Plus 27 more headlines from around the world

Best of the Web: Unbranded Banks | Death of Checks? | Branch Extinction

July 21st, 2011

Brand X: Why consumers know toilet paper better than banks. | Will checks disappear soon? | How about branches? | A total of 44 headlines

In Brief: Branch Building Spree | Video Banking | Fee Income Slides

June 30th, 2011

Chase says its branch building spree is based on customer demand… Citizens test video banking in four states… Fee income slides 19% in wake of

In Brief: Gen-Y + Channels | No Email Marketing? | iPad Lending App

June 05th, 2011

Gen-Y bank customer realizes branches still matter… How mobile remote deposit found its mojo… You still aren't doing email marketing? …Credit union launches paperless lending

Best of the Web: Leak Sinks Trust | Onboarding | Branch of the Future

May 27th, 2011

Leaked customer data hurts BofA's brand… Onboarding can build relationships and replace lost fees… Microsoft shares its branch of the future… And 20 other headlines.