Branches Archive
Branch Concept Features Café and Dialogue Pods
With the christening of its latest branch, Augusta Metro Credit Union, introduced a new retail prototype boasting a more open and spacious floor plans and a wide range of the latest features. Four paired teller
An Interactive Virtural Tour of BankWest’s Cool Branches
When BankWest in Australia expanded to the East Coast, they redesigned their branch prototype and gave it a total makeover. To tout their new retail stores, the bank put a neat, interactive flash tour on
Marketing construction loans on a shoestring budget
Here’s another creative marketing effort from the folks at Arizona State Credit Union. (If you missed The Financial Brand’s previous coverage, check out their LOL Cats poster here.) With around $100 in supplies, the credit
Bank and credit union robberies – 2006 vs. 2007
The Financial Brand couldn't wait for the FBI to tally up four quarters of its 2007 data on bank and credit union robberies. Here it is, all added up and broken down for the first
Integrated Luxury Brand with Lush Branch, Gorgeous Website
Every now and then, there’s a bank that really understands the importance of having an integrated brand supporting a narrow focus on a specific audience. Goldwater Bank, targeting upscale residents in the posh retirement mecca
Freeze! The Cold Hard Facts on Robberies 2006
Here is the FBI’s official data on robberies of financial institutions, including injuries and deaths for 2006. TOTAL NUMBER OF ROBBERIES: 6,985 Bank robberies: 6,154 (88%) Credit union robberies: 521 (7%) Other (e.g., check cashing):
Umpqua Bank’s Branch of the Future
The much-admired Umpqua Bank has created this fascinating video depicting one possible vision of the (very near?) future of financial services. Take a look: What’s particularly interesting about the video is the absence of narration.
Green Branch® Is a Federally Registered Trademark
“PNC has more certified green buildings than any company on Earth.” – PNC website Here’s something interesting you might not have heard. In 2008, the U.S. Patent & Trademark Office approved a federal trademark application
Greeter is center stage in new branch’s open floor plan
The latest branch for Delta Community Credit Union, its tenth, features an open floor plan starring a greeter station in the middle of all the action. The branch’s operational model is similar to the one
New branch to be ‘relationship banking center’
Teller transactions at Erie General Electric FCU’s newest branch will be conducted “at ‘teller pods,’ where members and employees can communicate openly without the barrier of a counter,” according to the CU Times. Other branch
New FirstBank branch model features teller pods
FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by WaMu (shown at
Omaha Bank’s New Branch Concept Includes ‘Virtual Koi Pond’
First National Bank of Omaha has unveiled a new retail prototype at its new Shadow Lake Towne Center branch. Features include a “virtual Koi pond” that directs customers to interactive kiosks where they can conduct
‘Green’ call center credited for 43% reduction in turnover
Navy Federal Credit Union is attributing its ‘green’ corporate campus for dropping employee turnover from 60% annually to 17%, a 43% reduction. According to an article on the new space, Navy Federal stumbled onto sustainable
Credit union adds third branch with nice design
University of Illinois Employees Credit Union, a $157 million financial institution, has a new branch in Urbana. The 6,500 square foot facility cost $2 million to build and will employ 20. According to this article,
Interactive financial ads you’ll get a kick out of (literally)
North Island Credit Union in San Diego has taken interactive advertising a step further. Two steps, actually. With your feet. This isn’t your typical “interactive advertising” (as in the “online” kind). The credit union has
Designing branch interiors like a living room
This Memphis Business Journal article (PDF here) says the design of bank branches has become “a branding bonanza.” The article says the key to designing a bank or credit union is “making employees feel safe
Students Help Credit Union Name School Branch
A high school sophomore won a $50 prize for coming up with the new name for the St. Vrain Valley Credit Union’s student-run branch at a local high school. In this article, the winning student
