Branch Experience Archive

It’s Official: UNCB’s ‘Gold Cafés’ Are Gone

Since April 2006, Union National Community Bank's Gold Cafés were heralded widely around the financial industry as a fresh innovation in branch design. The concept was a revolutionary combination: one part bank…

More

Credit Union Identity Makeover Includes Logo, Branch

The old logo is dated and looks very official, like a notary's seal. The new, contemporary logo draws off shapes found in the building. Auburn University FCU's latest branch and new headquarters…

More

No Traditional Tellers in This New Branch

Dort FCU's latest branch is characterized by its warm woods and rich hues, complemented by nice lighting and a healthy application of retail graphics. The open floor plan and spacious ceiling create…

More

First Atlantic Branches Feature Video Tellers, Teller “pods”

John Culp, CEO of First Atlantic Credit Union, complained that his financial institution suffered from "a physical image that was like that of a classic bank branch, with teller lines and big…

More

Robotic Safety Deposit Boxes

Has anyone actually seen this in action? It seems pretty cool. You access a secluded security room using an access card, PIN code or biometrics. Then once inside, you use your card…

More

Say Aloha to Cappucinos, T-Shirts and ING’s Hawaiian Café

Take a tour of ING DIRECT's Honolulu location and read about the bank's transactionless cafe concept.

More

q110-sales

Is It a Branch? Or a Store? It’s Deutsche Bank’s Q110

Deutsche Bank built a revolutionary branch prototype back in 2005, something it named Q110. Besides being a gorgeous architectural statement, the branch is one of the most progressive you'll see anywhere in…

More

A high-energy branch from Numerica Credit Union

The transaction area features an open, dual-teller station and contemporary merchandising fixtures. A special area with tire-tread flooring was created in the lobby where a brand-new motorcycle (partially seen in the right…

More

jyske_bank_sporg_bar

This Danish Bank Branch Is Beyond Cool

In the Danish market, Jyske Bank has introduced a whole new way of delivering financial services, using the theme "Jyske Differences." Jyske says its "blazing new trails in interior design" with its…

More

Delta Community unveils its newest branch

Delta Community Credit Union has just completed construction on its latest branch in Newnan in Georgia. The spacious and open floor plan features high, sweeping ceilings and few enclosed offices. Interior view…

More

bnz-managing-money

BNZ’s “Out of the Box” Brand

The Bank of New Zealand, now known simply as BNZ, has been doing some interesting things with their brand lately. They're retailing off-the-shelf financial products - literally, in boxes. They've got an…

More

Chebanca! (that must be Italian for “wow”)

This branch design for Italian bank Chebanca! is about as radical a departure as you can get from the hallowed walnut-and-mahogany themes of yesteryear. Ultra-clean, über-contemporary, high-tech and super-light merchandising. [articlead] The…

More

Stories worth sharing – Sept 19, 2008

Here are some of this week’s stories of interest. Click hotlinks for the complete story. Bullish-it: Merrill Lynch's failure…to live up to its brand Home Loans: The American Dream is still alive…

More

Branch Concept Features Café and Dialogue Pods

With the christening of its latest branch, Augusta Metro Credit Union, introduced a new retail prototype boasting a more open and spacious floor plans and a wide range of the latest features.…

More

An Interactive Virtural Tour of BankWest’s Cool Branches

When BankWest in Australia expanded to the East Coast, they redesigned their branch prototype and gave it a total makeover. To tout their new retail stores, the bank put a neat, interactive…

More

Marketing construction loans on a shoestring budget

Here's another creative marketing effort from the folks at Arizona State Credit Union. (If you missed The Financial Brand's previous coverage, check out their LOL Cats poster here.) With around $100 in…

More

Bank and credit union robberies – 2006 vs. 2007

The Financial Brand couldn't wait for the FBI to tally up four quarters of its 2007 data on bank and credit union robberies. Here it is, all added up and broken down for the first time in this exclusive story from The Financial Brand.

More

Integrated Luxury Brand with Lush Branch, Gorgeous Website

Every now and then, there’s a bank that really understands the importance of having an integrated brand supporting a narrow focus on a specific audience. Goldwater Bank, targeting upscale residents in the…

More

Freeze! The Cold Hard Facts on Robberies 2006

Here is the FBI's official data on robberies of financial institutions, including injuries and deaths for 2006. TOTAL NUMBER OF ROBBERIES: 6,985 Bank robberies: 6,154 (88%) Credit union robberies: 521 (7%) Other…

More

Umpqua Bank’s Branch of the Future

The much-admired Umpqua Bank has created this fascinating video depicting one possible vision of the (very near?) future of financial services. Take a look: [youtube]A_dGWikwuXw[/youtube] What's particularly interesting about the video is…

More