Branch Experience Archive
To reach Gen-Y, this financial institution uses two innovative and highly stylish retail footprints — big stores and smaller outlets.
This credit union's upscale “iBranch” concept targets the mass affluent. A credit union for the rich? Why not.
Here's your best opportunity to see every ING DIRECT’s North American café at once — 75 photos in all.
A portfolio of 16 branch environments with over 65 photos, including M&T, BNZ, TD, Barclays and more.
You’d have to be crazy to not want to work for this Australian investment bank. Macquarie’s new Sydney headquarters is unlike anything you’ve ever seen before. Clive Wilkinson Architects, who designed the space for Macquarie, describes the new 330,000 square foot building as a “workplace of the future.” There are plazas, gardens, squares, playrooms, a […]
Every now and then, someone in the financial industry suggests transforming branches into hangouts. Most recently, the author of a Bank Innovation article wondered why banks and credit unions don’t follow in Starbucks’ footsteps, becoming a “third place” by turning their branches into “destination experiences.” It’s tempting to look at what Starbucks has done and […]
Here is an excellent way to spark conversations in your branches that is both simple and effective.
If you’ve never heard of Dell Credit Union, Ohio State University FCU or Kohl’s Credit Union, there’s a good reason. They don’t exist. It might have something to do with the branches US Bank has built to serve the employees working on the campuses of those organizations. Through US Bank’s On-Site Banking program, some of […]
Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it. Much like an ATM, PAT spits out cash and takes deposits. But PAT, short for Personal Assisted Teller, has a number of features you won’t find on your […]
DBS Bank in Singapore is crowdsourcing concepts for a “youth branch” concept with its “I-Designed-A-Bank” contest. The contest seeks Gen-Y’s help designing branches that will appeal to young people and their lifestyle. DBS not only claims its contest is one-of-a-kind, its future “youth branch” will be the first in Singapore designed specifically to meet the […]
Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and crown corporation owned by the Province of Alberta. ATB operates exclusively in Alberta, providing financial services to 670,000 Albertans. In its early days, ATB operated in smaller, remote areas that bigger banks didn’t deem profitable enough, and offered services banks didn’t, such […]
This past weekend, Beneficial Bank christened two new education-themed branches in Cherry Hill, New Jersey. The bank describes the branches as “campuses,” designed to be hubs for both learning and the community at large. Both the new branches incorporate a “Financial Learning Library” (something the bank is trying to claim a trademark on) with shelves […]
Only 10% of high net worth clients think private banks are relevant to them. The Identity Group thinks it has a design concept that could change that. They created a conceptual prototype for a differentiated luxury experience targeting high net worth individuals. There are five different themed meeting rooming in Identity Group’s lifestyle concept: Cigar […]
Enjoy this portfolio of nine innovative facilities and branches from banks and credit unions around the world. GE Money Bank – Czech Branch This branch for GE Money in Czechoslovakia by design firm IDEO features a welcome counter, learning library, self-service zone, transaction area, kids play sets, and “coves” for private meetings. The branches use […]
Umpqua Bank opened what it describes as a “boutique store” last month in Northwest Portland, Oregon. Umpqua calls the 1,385-square-foot store its first “neighborhood store” offering “banking, innovation and a place to connect with the community” to both businesses and the general public. Umpqua’s says it wants its stores to feel like neighborhood hubs. “Every […]
M&T BANK – BRANDED ATM SURROUND (BALTIMORE) This multi-dimensional display incorporates a fresh, new brand identity into the branch. Sheets of acrylic in the brand’s colors layer over a white acrylic backlit shell. Two alcoves house a pair of ATMs. Notice how the use of metal and plastic finishes combine to create a more modern, […]
“Visions FCU Rocks. Where young people do their banking.” — Visions FCU Facebook page Despite having a branch near Binghamton University, home to over 14,000 students, Visions Federal Credit Union struggled attracting young adults. Over the past few months, the credit union has tried to fix that with its Vision FCU Rocks program. The initiative […]