Join 1,500 of the brightest minds in banking at The Financial Brand Forum 2016 — May 16-18 in Las Vegas   LEARN MORE

Branch Design Showcase

New branch to be ‘relationship banking center’

Teller transactions at Erie General Electric FCU's newest branch will be conducted "at 'teller pods,' where members and employees can communicate openly without the barrier of a counter," according to the CU…

More

New FirstBank branch model features teller pods

FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by…

More

Omaha Bank’s New Branch Concept Includes ‘Virtual Koi Pond’

First National Bank of Omaha has unveiled a new retail prototype at its new Shadow Lake Towne Center branch. Features include a “virtual Koi pond” that directs customers to interactive kiosks where…

More

‘Green’ call center credited for 43% reduction in turnover

Navy Federal Credit Union is attributing its 'green' corporate campus for dropping employee turnover from 60% annually to 17%, a 43% reduction. According to an article on the new space, Navy Federal…

More

Credit union adds third branch with nice design

University of Illinois Employees Credit Union, a $157 million financial institution, has a new branch in Urbana. The 6,500 square foot facility cost $2 million to build and will employ 20. Branch…

More

Interactive financial ads you’ll get a kick out of (literally)

North Island Credit Union in San Diego has taken interactive advertising a step further. Two steps, actually. With your feet. This isn't your typical "interactive advertising" (as in the "online" kind). The…

More

Designing branch interiors like a living room

This Memphis Business Journal article (PDF here) says the design of bank branches has become "a branding bonanza." The article says the key to designing a bank or credit union is "making…

More

Students Help Credit Union Name School Branch

A high school sophomore won a $50 prize for coming up with the new name for the St. Vrain Valley Credit Union’s student-run branch at a local high school. The winning student…

More