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Branch Design Showcase


Four Virtual Branches Mimic Bank’s Traditional Model

Each branch has 15 employees and a manager serving customers via phone, email, SMS and online.



Va Va Voom! A Wildly Cool Branch With Paris Style

This branch is part concept store, part innovation lab and part upscale salon — a riot of colors blending 21st century tech with French flair.



RFID Chips Spell End to Branch Lines for High-Value Customers

When VIPs walk into Standard Chartered's new high-tech branch, an RFID chip automatically alerts the brand manager and relationship manager.



Branding the Staff & Customer Experience

With 78 pages and nearly 100 photos showcasing 27 different retail banking experiences, this book is a must-have.



RBC Debuts New Retail Store Concept

A blend of progressive design, visual merchandising, digital interactivity and Microsoft Surface technology.



Umpqua Bank Debuts Next-Generation Store Model

Umpqua continues to evolve its branch design with a huge green interactive ribbon called the "Discover Wall."



Citi Rolls Out Its Version of the Apple Store

For its flagship branches of the future, Citi hired the architects behind Apple's innovative store design.


Retail Branch Strategy Deploys Flagship Brand ‘Finance Shops’

To reach Gen-Y, this financial institution uses two innovative and highly stylish retail footprints — big stores and smaller outlets.


Financial Spa Features Jazz, Arts, Flowers & Concierge

This credit union's upscale “iBranch” concept targets the mass affluent. A credit union for the rich? Why not.



Free Tour of All 11 ING DIRECT Cafés in North America

Here's your best opportunity to see every ING DIRECT’s North American café at once — 75 photos in all.


Branch Showcase: M&T Green | BNZ’s Concept Store | TD’s Slipque

A portfolio of 16 branch environments with over 65 photos, including M&T, BNZ, TD, Barclays and more.


Gen-Y Designs a Branch for Themselves

DBS got 80 entries in its “I-Designed-A-Branch” Gen-Y crowdsourcing contest. See the winners.


6-Pack of Awesome & Gorgeous Bank HQs

Cool, colorful, futuristic HQ facilities from ING, ANZ, Saxo, NAB Bendigo, RBS and more.


Mango Makes a Fresh Brand for the Unbanked

Check out this scrappy Austin startup with a cool name and a snazzy retail store. It doesn't look anything like a check-cashing bunker.



The Coolest Bank HQ You’ve Ever Seen

You’d have to be crazy to not want to work for this Australian investment bank. Macquarie’s new Sydney headquarters is unlike anything you’ve ever seen before. Clive Wilkinson Architects, who designed the…


Free WiFi? Yes. Cappuccino Hangouts? No Way.

Every now and then, someone in the financial industry suggests transforming branches into hangouts. Most recently, the author of a Bank Innovation article wondered why banks and credit unions don’t follow in…



Steal This Idea: The Ultimate In-Branch Conversation Starter

Here is an excellent way to spark conversations in your branches that is both simple and effective.


US Bank Steals Page From Credit Union Playbook

If you’ve never heard of Dell Credit Union, Ohio State University FCU or Kohl’s Credit Union, there's a good reason. They don’t exist. It might have something to do with the branches…


Meet PAT, FirstOntario’s Remote Video Teller

Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it. Much like an ATM, PAT…


DBS Bank to Crowdsource Gen-Y Branch Concepts

DBS Bank in Singapore is crowdsourcing concepts for a “youth branch” concept with its "I-Designed-A-Bank" contest. The contest seeks Gen-Y’s help designing branches that will appeal to young people and their lifestyle.…