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Articles by Jim Marous

Jim Marous is co-publisher of The Financial Brand and publisher of the Digital Banking Report, a subscription-based publication that provides deep insights into the digitization of banking, with over 150 reports in the digital archive available to subscribers. You can follow Jim on Twitter and LinkedIn, or visit his professional website.

The Use of AI in Banking is Set to Explode

The power of AI and big data processing is the foundation of the majority of retail banking trends, predictions and strategies in the future.

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Should Banking Build an Internet of Things (IoT) Strategy?

Banking needs to be prepared to respond to an increasing array of Internet of Things (IoT) opportunities, especially in the payments space.

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Data and Digital Channels Key to Customer Retention

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

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Are Leaders in the Fintech World ‘Old’ or ‘Experienced’?

The age of fintech influencers is above that of employees at major tech firms. Is experience or youth more important for a digital bank?

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PFM is Dead. Long Live Data-Driven Money Management

Personal financial management (PFM) tools are becoming an integral component in many of the best mobile banking applications.

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108 Financial Services Influencers to Follow

Listing of top global financial services leaders to follow on social media.

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Top 10 Retail Banking Trends and Predictions for 2017

Insights from a crowdsourced panel of 100 financial services leaders, industry analysts and banking providers from around the world.

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10 Ways to Improve the Digital Banking Experience

Banks and credit unions should follow these 10 digital customer experience strategies to gain market share, lower costs and increase revenues.

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Top 10 Strategic Priorities for Banking in 2017

Improving the customer experience, using advanced analytics and reducing costs are the top three strategic priorities for banking in 2017.

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US Consumers Won’t Change Payment Habits

The future success of digital payments hinges on contextual engagement, simplicity and bringing added value to each transaction.

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Moven Promotes Financial Health With ‘Smart Savings Account’

The 'Smart Savings Account' from Moven provides a mobile-first savings option that includes tracking, gamification and incentives to save.

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Banks Don’t Understand Their Customers

Using data to understand consumers, deliver personalized experiences, improve pricing and increase profitability is the foundation for growth.

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Fintech Firms Attacking All Facets of Banking

As the scope and impact of fintech grows, traditional financial institutions must adapt through partnerships and investment in digital technology.

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Millennials Won’t Wait for Banks to Understand Them

Despite the size and importance of the Millennial segment, traditional banking organizations still aren't providing the experience expected.

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New Competitors Forcing Banks to Reevaluate Innovation Strategies

Banking providers are investing in innovation, changing business models and partnering with fintech firms to respond to digital consumer expectations.

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The Uncertain Future of Fintech

The relationship between traditional banking organizations and fintech providers changes as consumer demand for digital solutions evolve.

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Why Don’t Millennials Love Digital Payments?

Mobile payments by Millennials fall short of potential due to security concerns and a tendency to favor traditional payment options.

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What Banking Can Learn from The World Series

Advanced data analytics has changed history in baseball. Banking can use the same approach to win customers and drive satisfaction.

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The Invisible Bank of the Future

Invisible banking is part of a broader connected way of life, where voice and advanced analytics power digital personal assistants.

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Are Banks Really Committed To The Customer Experience?

Everyone in banking is talking about the "customer experience," but how many banks and credit unions are actually doing something about it?

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