Articles by Jim Marous
Jim Marous is co-publisher of The Financial Brand and publisher of the Digital Banking Report, a subscription-based publication that provides deep insights into the digitization of banking, with over 150 reports in the digital archive available to subscribers. You can follow Jim on Twitter and LinkedIn, or visit his professional website.
Improving the customer experience in financial services requires part of the focus to be on changing the internal culture of the firm.
With the goal of profitability and an enhanced customer experience, strategies and investments should focus on digital channels not branches.
Banking providers need to be prepared to respond to an increasing array of IoT opportunities, especially in the payments space.
Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.
The age of fintech influencers is above that of employees at major tech firms. Is experience or youth more important for a digital bank?
Personal financial management (PFM) tools are becoming an integral component in many of the best mobile banking applications.
Insights from a crowdsourced panel of 100 financial services leaders, industry analysts and banking providers from around the world.
The 'Smart Savings Account' from Moven provides a mobile-first savings option that includes tracking, gamification and incentives to save.
Despite the size and importance of the Millennial segment, traditional banking organizations still aren't providing the experience expected.