Articles by Jim Marous
Jim Marous is co-publisher of The Financial Brand and publisher of the Digital Banking Report, a subscription-based publication that provides deep insights into the digitization of banking, with over 150 reports in the digital archive available to subscribers. You can follow Jim on Twitter and LinkedIn, or visit his professional website.
The 'Smart Savings Account' from Moven provides a mobile-first savings option that includes tracking, gamification and incentives to save.
Despite the size and importance of the Millennial segment, traditional banking organizations still aren't providing the experience expected.
Banking providers are investing in innovation, changing business models and partnering with fintech firms to respond to digital consumer expectations.
Everyone in banking is talking about the "customer experience," but how many banks and credit unions are actually doing something about it?
Despite the value of engagement and cross-selling early in a banking relationship, most financial institutions fail to onboard effectively.
Most digital account opening processes still require visit to bank branch
To migrate more banking behaviors from physical to digital channels, the experience in digital channels must be significantly improved.
Report shows that banking industry still does not provide digital account opening, onboarding or cross-selling tools.