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Leveraging Social Reviews to Improve Customer Experience

Social media reviews are an excellent way to monitor customer experiences, ensuring a real-time analysis of the voice of the customer.

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What Is Your Bank’s Big Data IQ?

What's your financial institution's level of proficiency with big data? Take this six-question self-test to see how your advanced analytics efforts measure up.

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Being a ‘Digital Bank’ Goes Beyond a Pretty App

Becoming a 'digital bank' provides an opportunity to improve the customer experience, reducing costs and increasing revenues.

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The Quest for Interactive Video Teller ROI

The question these days isn't whether to deploy interactive video teller machines. It's about whether you should go completely tellerless or not.

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How Citizens Bank Found Their Digital Groove With Millennials

Citizens Bank’s quest to engage Millennials led them to a chatbot solution that completely revamped their digital lending strategy.

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The Time to Develop an Open Banking Strategy is Now

Open banking APIs will change financial services forever, combining services from various providers to deliver highly personalized solutions.

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The AI Marketing Revolution Comes to Banking

Artificial intelligence and machine learning are reshaping banking, including the ways in which financial institutions manage their marketing materials.

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Spring 2017 Retail Banking Branch Design Showcase

Check out this huge collection with over 75 photos of 14 different branch projects from across the globe — ideas and inspiration for your next project.

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Is Your Bank’s Sales Strategy Digital-Ready?

Most banks fail to capitalize on investments in digital channels, unable to support the opening of new accounts online or on mobile devices.

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Millennials Like Mobile Banking… A Lot

With Millennials leading the way, consumers are looking for tools that allow them to take control of their finances and make banking easier.

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Why I Became a Core Systems Renegade

You can't afford to pick the wrong replacement for your legacy core system. Here's why we shirked the predictable players and went rogue.

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Hello, May I Speak to My Personal Bot?

The concept of real-time, personalized service in banking will take a quantum leap forward with the integration of AI-powered chatbots.

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Please Dear Lord, Not Another Billboard…

Here are six tips to building a data-driven digital marketing strategy for acquiring new checking account relationships.

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The Future Of Banking: Death By a Thousands Cuts

Fintechs eye banks as fat, financial turkeys, and they are carving off juicy morsels one slice at a time. What's left? A picked-over carcass.

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Small Businesses Provide Big Opportunities in Banking

Financial institutions are leaving money on the table by not providing the products and services that small business customers want.

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2017 Google Search Trends in Banking and Marketing

These 17 charts break down the hottest Google search trends in banking — what consumers and marketing execs are looking for… and when.

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Freshly Redesigned ‘Digital Banking Report’ Website Unveiled

The redesigned Digital Banking Report website provides easy access to the best value for research in the financial services industry.

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Marketing Signals: Delivering the Right Offer at the Right Time

Life stage signals and behavioral triggers can help banks and credit unions target their marketing offers at the time of most need.

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The CX Imperative: Why You Need a Customer Experience Blueprint Now

Most banks and credit unions are behind the customer experience curve, but here's how you can avoid some of the common CX disconnects as you craft your strategy.

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What Motivates Millennials to Switch Banks

Millennials are open to switching financial institutions if they are given rewards, access to branches and well-designed digital applications.

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