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Banks Must Become ‘Customer First’, Not ‘Technology First’

Calls for banks to be mobile-first, mobile-only, voice-first, AI-first -- or anything-first -- are misguided. Unless that anything is a customer segment.

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How (And Why) To Launch Your Financial Institution’s New Blog

Here's the business case for blogging in the banking industry, along with more than 15 tips for how banks and credit unions should build their blog.

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New Internet Domain Available for U.S. Credit Unions

Credit unions based in the United States can now register website addresses using the .creditunion domain.

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Are You Listening? Building CX Strategy Around Feedback Loops

Petco, Rite Aid, Tiffany, Caesars Entertainment and Solarity Credit Union. They all do one thing exceptionally well: they listen.

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4 Tips to Create an Engaging Mobile-Optimized Experience for New Accounts

Financial institutions must build an experience that accommodates the limitations of mobile devices as well as capitalizes on their advantages.

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What is Blockchain… And Why Should I Care?

Blockchain will eventually impact retail banking, improving identity and risk management while enhancing the customer experience.

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Achieving Advanced Financial Marketing Maturity

Most banking organizations continue to be in the early stages of financial marketing maturity, lacking big data and advanced analytic skills.

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Cardless ATMs Going Mainstream

The days of making cash withdrawals with ATM cards are numbered, as consumers and financial institutions alike increasingly embrace access via mobile phones.

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5 Requirements to Position Banking Organizations for Growth

New business models, advanced digital technology and strategic partnerships will provide banks the foundation for future growth.

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Report: There Will Be 20% Fewer Branches Within 10 Years

The number of bank branches continues to fall as more consumers opt to handle their financial matters in digital channels.

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Can Legacy Financial Institutions Replicate The Success of Fintech Banks?

Banking futurist Chris Skinner shares his insights on the impact of challenger fintech banks on the competitive landscape in the financial industry.

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The New Emerging Segment of Banking Consumers: Baby Boomers

Millennials are the dominant segment driving demand for financial services today. But they're no longer an emerging segment. Baby Boomers are.

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Uber: A Cautionary Tale in Banking’s Fintech Battle

What Uber did to the taxi industry offers important lessons about innovation and regulation for traditional banking providers.

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5 Essential Website Accessibility Tips For Financial Institutions

Here are five ways financial institutions can stay on top of the accessibility issues facing banking websites.

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The ‘Network Effect’ Persists Even in the Age of Electronic Banking

Banking providers with bigger branch networks capture disproportionately greater deposits and market share, even in the Digital Age.

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Salem Five Bank Wants To Simplify Money With An ‘Uncomplicated’ Brand

A $4.1 billion bank is trying to differentiate its brand and stand out from the competition with a "simple" message: Uncomplicate Money.

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Banks are Marketing Like It’s 1999

Smaller financial institutions are not keeping up with consumer demands and digital marketing capabilities.

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Financial Institutions in the U.S. Are Falling Behind In The Innovation Arms Race

The U.S. lags other regions in banking innovation and digital deployment, impacting customer experience, cost structure and revenues.

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The Power of AI and Automated Retail Banking

Retail banking will be transformed by the power of automated intelligence (AI) and advanced decisioning for product offers.

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Improve Lending Results With Digital Marketing

Advanced analytics and digital marketing can improve loan prospect targeting and lending effectiveness for banks and credit unions.

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