ASB is pioneering two-way video for mobile and tablet devices. If customers can video chat with service reps over the internet, who needs branches anymore?
Celebrating their 110th anniversary, Peoples Bank is rolling out a fresh new look and message across all markets based on input from customers and employees.
The number of financial institutions offering free checking dropped by nearly half last year, putting the once-popular account on death row.
59% of Chase customers say they are "satisfied" or "extremely satisfied," compared to Citi at 55%, BofA at 48% and Wells Fargo at 47%.
By 2020, 1 in 5 consumers will be Hispanic. Are bank and credit union marketers ready? Multicultural marketing expert Fabian Yepez discusses the unique challenges in this Q&A interview.
When it comes to direct marketing, there are a few myths and bad practices that causes banks to leave some serious money on the table.
Is it wise for retail banks and credit unions to use social channels like Twitter and Facebook to resolve customer issues?
A super slick microsite from Bank Audi gives customers cool design tools to customize their own credit and prepaid cards.
Author Tom O'Rourke shares his experience creating "checking bundles" for Wells Fargo, explaining the four-step process behind their success.
One of the financial industry's leading digital merchandising companies talks about trends, ROI and the future of branch signage.
Ally Bank wins two "Outstanding Website" awards in a global competition involving more than 2,000 entries from 42 countries.
Retail service provider helps define bank headquarters and their affiliates from branch builds and redesign to promotional offerings.
This huge study will tell everything you'll ever want to know about unbanked and underbanked consumers in the U.S.
Ranks of the underbanked grow following the financial crisis... A journalist says inertia keeps her with BofA... Only video tellers for one CU... VSECU b-word debate rages. 28 more headlines.
This study identifies three key investments retail banks and credit union need to make in order to jolt the flat growth in bill payment adoption.
Clients of the world renowned credit union marketing firm have now captured 36 industry awards in 2012.
They say a picture is worth a thousand words, but for WestStar Credit Union, photos of smiles could be worth thousands of dollars in free publicity.
A report on current drivers of satisfaction with credit cards looks at everything from problem resolution and social media, to channel use and rewards programs.
A study on consumer confidence in the financial industry reports that 9% fewer Americans trust their banks than did six months ago.
The latest bank and credit union YouTube videos include a little bit of everything -- from skits with a live goat to a Jack Nicholson impersonation... even a gun-shooting loan processor.