Transactions Move to Video as Branches Go Completely Tellerless

How should branches handle transactions in an increasingly tech world? Coastal FCU’s answer: replace tellers at all 13 of its  

You Don’t Control Your Brand (Actually, You Never Did)

Marketers need to understand the distinction between their “brand” (which they don't control) and “branding” (which they control entirely).  

Coast Capital Makes Facebook Fans The Boss of Their Own Contest

The quirky Canadian credit union sets out to double its fan base with a promo built around a “You’re the  

Best of The Web: Bigger Budgets | Branches vs. eChannels | Mobile Apps

Bank's ups budget 51% and gets results… Cultivating innovation… Avoiding channel myopia… iPad app takes deposits… Plus 22 more stories.  

Why Do People Switch Banks? What Are Branches Good For?

This report sheds light on critical issues that encompass switching triggers, satisfaction levels, trust, the customer experience and the role  

New, Vibrant and Brighter Brand – Pricetag: $1.2 million

The Cambridge Building Society in the UK spent a hefty sum to rebrand itself, trying to shake its old, stuffy,  

Big Banks Pay Bloggers Big Bucks for Sales Referrals

Some banks pay bloggers as much as $150 for new accounts, a practice that raises some ethical questions — especially  

Introducing The Financial Brand’s Free Webinar Library

Check out one of the four free presentations in The Financial Brand's new webinar library.  

ING DIRECT Opens Gorgeous Flagship Café in Toronto

See how ING transformed this former Pier One location into a stunning three-story retail banking space.  

Wells Fargo ‘Flash Mob’ Yields 1 Million YouTube Views

A YouTube video of a guerilla dance performance goes viral, delighting many, but irritating others.  

Best of The Web: Banking Revolution | Checking Secrets | Fees Please | Bump!

There is no "banking revolution"... The secrets to checking account marketing… Pay someone by "bumping" phones… Plus many more headlines.  

Should You ‘Join the Social Media Conversation’ If No One Is Talking About You?

Why providing customer service on social media sites doesn't pencil out.  

Overdrafts Pile Up As Opt-In Pays Off, But Were Consumers Misled?

Somewhere between 33%–75% of consumers opted in to OD plans, and overdraft fees will hit a record in 2011. But  

Bash Banks With Limerick Style and Win a Trip to the Irish Isle

A credit union gives away a trip to Ireland as part of a three-pronged product promotion. All it takes to  

Peek Inside: Deutsche Bank’s BrandSpace, Strategy & Standards

Deutsche has spent millions to memorialize its rebranding project. See the bank's brand standards manual and unique BrandSpace museum.  

How Does Your Checking Account Stack Up Against the Big Banks?

Curious how your financial institution's checking products compare with those of America's largest banks? Take a look at this checking  

Google’s Data Uncovers Consumers’ Financial Concerns Despite Economic ‘Recovery’

The recession is over? Not according to what people search for on Google.  

At $4+ Per Gallon, It’s Time to Fuel Your Promotions With Gas Giveaways

With gas prices soaring, there's no better time to use free fuel in your financial institution's contests, giveaways and sweepstakes.  

In Brief: PETA Beef | Cheques Out | 50¢ eDeposits | Flubbed Facebook Promo

UK reconsiders law to abolish checks by 2018... PETA has issue with credit union “Run With Bulls” contest... Can US  

The Startling State of Social Media in Credit Unions

This study proves that no strategy + no budget + no staff + no time = no success.