November 3, 2009

Click on the hotlinked summaries to read the full story.

On Hold: ING Direct’s entertaining pre-recorded phone messages

You Suck: Which U.K. bank gets the most complaints?

Freeze! FBI’s 2009 Q2 robbery data for financial institutions

Yucky Trend: Image of banks continues to plummet

eStatements: Raddon breaks down why consumers say ‘no’

Sausage & Mash: Who said ATM screens have to be boring?

Blog & Tell: Credit union contest seeks 225-350 word articles on anything

Shoptimism: Chase banking on shoppers with new Sapphire card

Prime + 14%: BofA’s new “Basic” credit card

Financial Literacy: American Banker outlines the business case

Self-Service Delivery: ABA says drawing from other industries has pitfalls

Financially Fit: Yahoo!’s financial ed site, sponsored by BofA

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Previous related stories from The Financial Brand:

• In Brief: Snapshots of stories you may have missed
• Branding briefs for March 2, 2008
• Headlines, snapshots and misc. stories of interest
• In Brief: Articles and blog posts you may have missed

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