In The Wake of Google Gemini’s Chatbot Debacle, An Object Lesson for Banks
Banks are among the leading adopters of generative AI. But the technology is evolving faster than the guardrails needed to make it efficacious and trustworthy.
Banks are among the leading adopters of generative AI. But the technology is evolving faster than the guardrails needed to make it efficacious and trustworthy.
More nuanced now, thanks to AI advances, chatbots increasingly work in concert with humans to serve customers and even train employees.
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor results.
Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.
Several common, but avoidable, issues can negatively impact chatbot user experience, derailing your success and costing you customers.
Consumer use of these new digital channels is climbing and satisfaction overall is high for some of them, but key differences remain.
The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.
Consumers are growing more comfortable with conversational banking chatbots and financial institutions can implement them more quickly now.
COVID underscored financial institutions' need to serve quickly and conveniently. Often chatbots provide the self-service consumers prefer.
The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language' chatbots.
As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant.
When deploying a new chatbot, the technology isn't the tough part. A chatbot with the wrong tone hurts both CX and your brand.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
More tech isn't always the answer for everything. Here are three reasons this mobile bank is sticking with live chat (at least for now).
Ready to add a chatbot as a new retail channel? Understand the nuances of this fast-moving software option to avoid disappointment.
People may prefer dealing with humans for now, but chatbots could become their first choice as the technology quickly improves.
Chatbots provide banking the ability to use data, analytics and machine learning to deliver personalized advice and solutions.
The use of chatbots in the banking industry is exploding, with a variety of ways to apply the technology and improve the digital experience.
Chatbots, AI and voice tech will redefine digital interactions in banking, increasing engagement rates by improving the consumer experience.
Digital banking is now table stakes for all consumers, not just what tech-savvy Millennials crave. Banks must meet everyone's expectations.
With the adoption of artificial intelligence and automated chatbots skyrocketing, banks and credit unions must get on top of this trend.
Research reveals that most banking providers will be using automated chatbots to handle a significant volume of customer conversations. Some are doing it already.
Voice-activated chatbots that provide account balances or expense categorization are useless. Here are the REAL questions chatbots need to answer.
Arriba Advisors can help you evaluate a new core platform that aligns with your goals, optimizes operations and boosts your bottom line.