I miss WaMu so much! Chase is just so stuffy and up tight. They do not care about their employees like WaMu did.

But I must come to the realization, just like every other former Wamulian, that WaMu is never coming back!

Damn the Media for blowing up WaMu. Everytime they would talk about financial crisis, they would plaster a picture of WaMu on the news. That is what caused the outflow of funds.

Why did’nt the Fed’s give WaMu Money? One weeks later, they gave money to all of the other big banks?

Well thanks for reading while I let off some steam….. if anyone did. =)

SUMMARY: WAMU customers should never use the “change address” feature when logged into their online accounts. If you are a WAMU customer and you need to change your address and order a new ATM card within 30 days YOU MUST CHANGE YOUR ADDRESS INSIDE A BRANCH to avoid excesss fustration. If you attempt to change your address online and then get a new ATM card you will have to put all banking on hold for more than a month or open up a new account. Sounds insane? It happened to me.

I am very frustrated with WAMU’s attempt to serve customers. DO NOT UNDER ANY CIRCUMSTANCES ATTEMPT TO CHANGE THE ADDRESS ON YOUR ACCOUNT ONLINE. I hope someone heeds my advice before its too late. Here is what happened to me.

1. I went to a WAMU ATM and for the first time in my life I actually forgot to remove my ATM card. The card was sucked back into the machine. I called customer service that night and they said “no problem the branch will call you when they recover the card tomorrow.” So I decided not to worry about it.

2. I had a very busy day the next day and I didn’t call the branch and they didn’t call me. I called them within 48 hours after this incident and they informed me that within 24 hours they had to shred my card… ok not good but I thought well… I’ll just order a new card. They direct me to call customer service to order a card.

3. I Call WAMU customer service and inform them that I need to change my address on file and I need to have a new card sent to me. The agent informs me that it will take 30 days to receive my card. I ask why. He says its because I need it sent to a different address than the one on file. I can’t receive a card within 30 days of him changing my address. I asked if the result would be different if I changed it myself online and he said that that is what I should do.

I change my address online.

4. I call customer service back and ask for a card. They inform me that because I changed my address online I can no longer order a new card unless I physically go inside a branch and order one. The agent apologizes but states that if I just go inside the branch I can resolve this issue.

5. I go inside the branch and they state that because I changed my address online and not in their branch I have to wait 30 days before they can even process my request to have a new card sent out. Ok this is mind blowing I am physically standing in the branch and they are telling me they can’t even enter in the request that would eventually allow my card to be delivered to me. I must physically enter the branch 30 days from today and then make the request in person that a new card be sent out which would take an additional 7 to 10 business days.

The best they could do for me is open up a brand new account. I asked if I could transfer money from my old account to my new account online and the answer was no.

CONCLUSION: WAMU CUSTOMERS DO NOT CHANGE YOUR ADDRESS ONLINE

Lots of lessons to learn –

D.