Comments on: 2 Banks Thwart 1 Robber Using Great Service

By: Bank robberies on decline despite rotten economy » The Financial Brand: Marketing Insights for Banks & Credit Unions

Mon, 04 Oct 2010 15:58:39 +0000

[...] 2 banks use great service to thwart 1 robber [...]

By: The Financial Brand » Put the milk in the back of the store

The Financial Brand » Put the milk in the back of the store — Tue, 31 Aug 2010 08:57:11 +0000

[...] Acknowledging people with a smile and a friendly greeting isn’t just good business, it’s the FBI’s favorite technique for deterring robberies. Simply saying “hello” to a would-be robber cuts your robbery risk significantly. Robbers hate [...]

By: The Financial Brand » Blog Archive » Instead of saying “hi” to robber, teller gets himself fired

Wed, 05 Aug 2009 11:21:57 +0000

[...] there anything else I can help you with today?” As The Financial Brand has previously noted (here, and again here), this completely throws a would-be robber off his M.O.: “Crap! I’ve [...]

By: Taylor Davidson

Taylor Davidson — Wed, 12 Nov 2008 03:58:11 +0000

Fantastic. I wonder if highly personal, highly inquisitive customer service has ever turned away non-robbers? I’m sure it does in retail stores, but people come to bank branches for very different reasons and goals.