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	<title>Comments on: Retail Banking Trends And Predictions For 2013</title>
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	<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/</link>
	<description>Ideas and insights for financial marketers.</description>
	<lastBuildDate>Tue, 21 May 2013 23:29:44 +0000</lastBuildDate>
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		<title>By: Carl</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-58434</link>
		<dc:creator>Carl</dc:creator>
		<pubDate>Mon, 01 Apr 2013 15:11:58 +0000</pubDate>
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		<description><![CDATA[Lauren,

I am studying this issue and would like to compare notes. Please feel free to reach out to me at carl_izzi@yahoo.com. Thanks.]]></description>
		<content:encoded><![CDATA[<p>Lauren,</p>
<p>I am studying this issue and would like to compare notes. Please feel free to reach out to me at <a href="mailto:carl_izzi@yahoo.com">carl_izzi@yahoo.com</a>. Thanks.</p>
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		<title>By: Lauren Hand</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-56616</link>
		<dc:creator>Lauren Hand</dc:creator>
		<pubDate>Tue, 12 Mar 2013 21:35:32 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-56616</guid>
		<description><![CDATA[I am trying to find out what a good Marketing Analytics software is for our bank.  We currently use a database that stores all our customer accounts and information but I do not have any program to use to identify our best customer, create leads or cross-sell to our current customers.  I am not sure if an analytics software, marketing dashboard or CRM is the best for us to accomplish our needs.  Any advice?]]></description>
		<content:encoded><![CDATA[<p>I am trying to find out what a good Marketing Analytics software is for our bank.  We currently use a database that stores all our customer accounts and information but I do not have any program to use to identify our best customer, create leads or cross-sell to our current customers.  I am not sure if an analytics software, marketing dashboard or CRM is the best for us to accomplish our needs.  Any advice?</p>
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		<title>By: Lisa Kuhn Phillips</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-55439</link>
		<dc:creator>Lisa Kuhn Phillips</dc:creator>
		<pubDate>Sat, 09 Feb 2013 12:13:51 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-55439</guid>
		<description><![CDATA[Excellent read. Great comments that get to the core of common sense business (and terms).  I&#039;ll add one more idea... The acronym: ECM.   The real world words: Effective Communication Management. The successful differentiators will connect with context.]]></description>
		<content:encoded><![CDATA[<p>Excellent read. Great comments that get to the core of common sense business (and terms).  I&#8217;ll add one more idea&#8230; The acronym: ECM.   The real world words: Effective Communication Management. The successful differentiators will connect with context.</p>
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		<title>By: Top 5 Technology Trends in Financial Services – January 2013 &#124; Perficient Financial Services Blog</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-55057</link>
		<dc:creator>Top 5 Technology Trends in Financial Services – January 2013 &#124; Perficient Financial Services Blog</dc:creator>
		<pubDate>Wed, 30 Jan 2013 13:31:24 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-55057</guid>
		<description><![CDATA[[...] The Financial Brand: Retail Banking Trends and Predictions [...]]]></description>
		<content:encoded><![CDATA[<p>[...] The Financial Brand: Retail Banking Trends and Predictions [...]</p>
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		<title>By: Are Banks in Danger of Losing the Checking Account? &#124; Financial Marketing Insights</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-54324</link>
		<dc:creator>Are Banks in Danger of Losing the Checking Account? &#124; Financial Marketing Insights</dc:creator>
		<pubDate>Tue, 15 Jan 2013 11:01:40 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-54324</guid>
		<description><![CDATA[[...] As an example, I recently read the article, &#8220;Retail Banking Trends And Predictions For 2013,&#8221; posted January 9, 2013, on The Financial Brand website.  You can read it here. [...]]]></description>
		<content:encoded><![CDATA[<p>[...] As an example, I recently read the article, &#8220;Retail Banking Trends And Predictions For 2013,&#8221; posted January 9, 2013, on The Financial Brand website.  You can read it here. [...]</p>
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		<title>By: Tony Booth</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-54308</link>
		<dc:creator>Tony Booth</dc:creator>
		<pubDate>Tue, 15 Jan 2013 06:02:36 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-54308</guid>
		<description><![CDATA[This is a great article. However I totally agree with David Gerbino.

As the BDM of Australia&#039;s biggest independent online trading desk I am involved daily in RTB advertising (or real time bidding) across online display, video, mobile and social arenas.

Studies clearly show that that people are using their phone more for search and price/product comparisons. However we overwhelmingly prefer to complete our transactions in person or via PC/Laptop. Also mobile adverts are notoriously hard to monitise compared to mainstream display or search. So you realistically need to take a multi-device approach and optimise campaigns based on the channels that offer best audience reach, click through and conversion.

Also missing is the low hanging fruit of online advertising - retargeting. typically only 1 - 5% of website visitors actually transact in some manner. That 95 - 99% of visitors are your quality prospects. They have shown interest and you have spent money, time and creative energy to get them there. Retargeting allows you to track them once they leave your website and re-serve them with relevant creative and offers to bring them back. Funbox has just introduced cookieless dynamic retargeting for the first time to Australia and elsewhere.]]></description>
		<content:encoded><![CDATA[<p>This is a great article. However I totally agree with David Gerbino.</p>
<p>As the BDM of Australia&#8217;s biggest independent online trading desk I am involved daily in RTB advertising (or real time bidding) across online display, video, mobile and social arenas.</p>
<p>Studies clearly show that that people are using their phone more for search and price/product comparisons. However we overwhelmingly prefer to complete our transactions in person or via PC/Laptop. Also mobile adverts are notoriously hard to monitise compared to mainstream display or search. So you realistically need to take a multi-device approach and optimise campaigns based on the channels that offer best audience reach, click through and conversion.</p>
<p>Also missing is the low hanging fruit of online advertising &#8211; retargeting. typically only 1 &#8211; 5% of website visitors actually transact in some manner. That 95 &#8211; 99% of visitors are your quality prospects. They have shown interest and you have spent money, time and creative energy to get them there. Retargeting allows you to track them once they leave your website and re-serve them with relevant creative and offers to bring them back. Funbox has just introduced cookieless dynamic retargeting for the first time to Australia and elsewhere.</p>
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		<title>By: Jay Kassing</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-54268</link>
		<dc:creator>Jay Kassing</dc:creator>
		<pubDate>Mon, 14 Jan 2013 17:25:46 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-54268</guid>
		<description><![CDATA[David,

You are right on both accounts.  Connected device is a more descriptive and accurate expression of &quot;Mobile.&quot;  Also, your experience with mining &quot;data&quot; clearly comes through on your exasperation with the &quot;Big Data&quot; topic.  What is the hullabaloo?  I agree completely.  If your institution can&#039;t use the data you have now, what will having more data give you?  Nothing.  Unless you have someone who knows what the data means...  

Nice article.]]></description>
		<content:encoded><![CDATA[<p>David,</p>
<p>You are right on both accounts.  Connected device is a more descriptive and accurate expression of &#8220;Mobile.&#8221;  Also, your experience with mining &#8220;data&#8221; clearly comes through on your exasperation with the &#8220;Big Data&#8221; topic.  What is the hullabaloo?  I agree completely.  If your institution can&#8217;t use the data you have now, what will having more data give you?  Nothing.  Unless you have someone who knows what the data means&#8230;  </p>
<p>Nice article.</p>
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		<title>By: It&#039;s More Apps, More Mobiles and More Predictions &#124; Backbase Blog</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-54115</link>
		<dc:creator>It&#039;s More Apps, More Mobiles and More Predictions &#124; Backbase Blog</dc:creator>
		<pubDate>Fri, 11 Jan 2013 15:53:26 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-54115</guid>
		<description><![CDATA[[...] Retail Banking Predictions &amp; Trends for 2013  The Financial Brand [...]]]></description>
		<content:encoded><![CDATA[<p>[...] Retail Banking Predictions &amp; Trends for 2013  The Financial Brand [...]</p>
]]></content:encoded>
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		<title>By: David Gerbino (@dmgerbino)</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-54044</link>
		<dc:creator>David Gerbino (@dmgerbino)</dc:creator>
		<pubDate>Thu, 10 Jan 2013 12:14:36 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-54044</guid>
		<description><![CDATA[Very comprehensive. Here is my two cents.

Reread the above article but read it differently. Replace mobile with connected device. Mobile is too narrow. Many people think of mobile as only smartphones and not tablets. Additionally, the future is not just about what we know it is also about what we don&#039;t know. Translation, connected devices is not just smartphones and tablets. It includes those devices that are not out yet. If you focus on connected devices you have a better chance of keeping up with the screens your clients use to connect with your company today and tomorrow. Having said that, in some contexts mobile is just perfect. Don&#039;t forget context.

In other parts of the article replace Big Data with just plain old data. Why? &quot;Big Data&quot; is just hype. All we have is data. Data is not big. Data is not small. The focus should be on the proper use of data. In simple terms the proper use of data requires systems that can talk to each other, relevant data actually being captured, some level of data governance, a data quality process, and the fortitude to actually use data in the work place. Bradley mentioned marketing. Data use in marketing is what I call a DUH strategy. Marketing has and always will be data driven. Sales needs to be data driven as does finance (I don&#039;t just mean the old fashioned standard financial reporting), compliance, risk, and well everything in every business should be data driven. For many, the use of data throughout an organization will be a fundamental shift. Don&#039;t get lost in the hype.

My comments are simple and just scratch the surface. The take away a reader of the above article should have is we are in the midst of a fundamental shift. The way we conducted business in the FI space over the last several decades is dead. So adapt or die.

P.S. What Zil and Tim said.]]></description>
		<content:encoded><![CDATA[<p>Very comprehensive. Here is my two cents.</p>
<p>Reread the above article but read it differently. Replace mobile with connected device. Mobile is too narrow. Many people think of mobile as only smartphones and not tablets. Additionally, the future is not just about what we know it is also about what we don&#8217;t know. Translation, connected devices is not just smartphones and tablets. It includes those devices that are not out yet. If you focus on connected devices you have a better chance of keeping up with the screens your clients use to connect with your company today and tomorrow. Having said that, in some contexts mobile is just perfect. Don&#8217;t forget context.</p>
<p>In other parts of the article replace Big Data with just plain old data. Why? &#8220;Big Data&#8221; is just hype. All we have is data. Data is not big. Data is not small. The focus should be on the proper use of data. In simple terms the proper use of data requires systems that can talk to each other, relevant data actually being captured, some level of data governance, a data quality process, and the fortitude to actually use data in the work place. Bradley mentioned marketing. Data use in marketing is what I call a DUH strategy. Marketing has and always will be data driven. Sales needs to be data driven as does finance (I don&#8217;t just mean the old fashioned standard financial reporting), compliance, risk, and well everything in every business should be data driven. For many, the use of data throughout an organization will be a fundamental shift. Don&#8217;t get lost in the hype.</p>
<p>My comments are simple and just scratch the surface. The take away a reader of the above article should have is we are in the midst of a fundamental shift. The way we conducted business in the FI space over the last several decades is dead. So adapt or die.</p>
<p>P.S. What Zil and Tim said.</p>
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		<title>By: Sean McDonald</title>
		<link>http://thefinancialbrand.com/26967/retail-banking-trends-predictions-resolutions-2013/#comment-54020</link>
		<dc:creator>Sean McDonald</dc:creator>
		<pubDate>Wed, 09 Jan 2013 22:55:57 +0000</pubDate>
		<guid isPermaLink="false">http://thefinancialbrand.com/?p=26967#comment-54020</guid>
		<description><![CDATA[Great article!  Very comprehensive summary and both the challenges and opportunities in the year ahead.  Thank you!]]></description>
		<content:encoded><![CDATA[<p>Great article!  Very comprehensive summary and both the challenges and opportunities in the year ahead.  Thank you!</p>
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